Rusty Wallace Kia Alcoa
Louisville, TN
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6,398 Reviews of Rusty Wallace Kia Alcoa
They were very knowledgeable and they know what they were doing when they sold us the car I will go back to the dealership for all my future business doing when they sold us the car I will go back to the dealership for all my future business More
I told the service advisor to call me before they did any work other than what we had discussed. He did not call me, and they ran extra diagnostics and charged me for them with out discussing it with me. Whe work other than what we had discussed. He did not call me, and they ran extra diagnostics and charged me for them with out discussing it with me. When I went to pick my vehicle up, my original service advisor was off that day so I dealt with Robert. I expressed my frustrations with Robert and he recommended I speak with the service manager. I did not ask for this, I was just passing along my displeasure with my experience. He asked me if I had five minutes to wait. I responded yes and that I would be in the waiting room. THIRTY minutes later I go looking for Robert to get an update, as this was starting to not be worth my time, only to find out Robert had gone to lunch and it was going to be another thirty minutes. Common courtesy to me would have been to stop in the waiting room to provide an update before he left. My original service advisor was the young man who sits at the first computer when you walk in. I can't remember his name. I would be cautions if he is the one helping you. More
Fast reliable service with a great comfortable waiting room. Easy to schedule. An appointment. I'd asked reliable service room. Easy to schedule. An appointment. I'd asked reliable service More
He was friendly, helpful, thoroughly explained the service I would get and did. Followed through the visit beginning to closing the car door when finished. service I would get and did. Followed through the visit beginning to closing the car door when finished. More
Everyone was very polite, knowledgeable, and worked tirelessly to get us the vehicle we wanted; thanks to all and we recommend this dealership to all. tirelessly to get us the vehicle we wanted; thanks to all and we recommend this dealership to all. More
Great customer service and a wonderful waiting area. Everyone is very pleasant and friendly. The staff is knowledgeable and helpful. Everyone is very pleasant and friendly. The staff is knowledgeable and helpful. More