Greg Trevino

If you're an out of town buyer, beware of your deal falling through the cracks or so I was told. Although the salesman was very friendly, I was disappointed with how finance handled my vehicle buying e falling through the cracks or so I was told. Although the salesman was very friendly, I was disappointed with how finance handled my vehicle buying experience. Terrible at following up with me. I had to call finance and sales manager several times to complete a vehicle purchase. Maybe service is better in person physically at the dealership, but online and over the phone needs alot of work or someone to oversee pending online deals. My purchase was delayed an entire week due to no one calling me about purchase status. Luckily I really loved the truck I bought, or I would of shopped somewhere else. My bank sat on a check for a week waiting on simple paperwork from finance. Sorry about bad review but I was a frustrated buyer. Thank you. More

by DX Verified Customer Verified Customer

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Easy buying process. Great customer service. I was happy with the overall process from start to finish. Great customer service. I was happy with the overall process from start to finish. More

by JDTELLEZ Verified Customer Verified Customer

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Not Happy with purchase Bought a 2014 Ram LoneStar Edition in October of 2017. On the 15th of February 2018 had to have truck towed due to over heating. As of the 23rd of Fe Bought a 2014 Ram LoneStar Edition in October of 2017. On the 15th of February 2018 had to have truck towed due to over heating. As of the 23rd of February 2018 they still have not found out why the truck was over heating. This is the 4th vehicle that my wife and I have purchased from this dealer. I just hope they can make good on this purchase if they can't fix it. Nate Shaw was very helpful in getting us a loner car when know one else would. I will be very careful when making my next purchase and not sure if it will be from Northwest Dodge. More

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