Gregory Andrews | Page 40

Appointments mean nothing. The customer service is terrible from the beginning to the end. Sebastian Olivo was my service rep and apparently he works when he wants to and not The customer service is terrible from the beginning to the end. Sebastian Olivo was my service rep and apparently he works when he wants to and not so much as a hello or any type of greeting to let me know he's back to work. This was at the counter just trying to check in. I asked if I should wait at the shop for the car and was told it would be 2 hours at most. I waited there for 4.5 hours. After paying, it took another .5 hours for the valet to pull up the car. This place is the worst. More

by ALDUMAUAL Verified Customer Verified Customer

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Always a great experience with this staff, very service oriented and driven to give a quality experience. oriented and driven to give a quality experience. More

by JCCL916 Verified Customer Verified Customer

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This dealership is awesome! I love my crv. Best ever! Orlando is the Best! Recommend both to everyone I know. I love my crv. Best ever! Orlando is the Best! Recommend both to everyone I know. More

by JESUSISHOPE8 Verified Customer Verified Customer

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The service rep was extremely knowledgeable and courteous. The service was excellent, kept me abreast of when my car would be ready. courteous. The service was excellent, kept me abreast of when my car would be ready. More

by DANCINGPANTHER04 Verified Customer Verified Customer

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Best service, very faster service and very friendly. I was very happy to be there in the Honda car dealer service. I was very happy to be there in the Honda car dealer service. More

by SHULAMMIKIM Verified Customer Verified Customer

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The service rep Steve was very helpful and efficient, however I decided to wait for my car and it took over 4 hours! Everyone who arrived before and after me left before I did. I was told it could be up however I decided to wait for my car and it took over 4 hours! Everyone who arrived before and after me left before I did. I was told it could be up to 2 hours - but didn’t expect it to be more than 4 hours. More

by JCORTAPASSONY Verified Customer Verified Customer

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4 customers in the waiting room (including myself) waited over 2 hours for an oil change. When we asked the front desk for the average wait time, he said it takes 1 hour 30 minutes after he files the report. over 2 hours for an oil change. When we asked the front desk for the average wait time, he said it takes 1 hour 30 minutes after he files the report. I just needed an oil change. More

by THOMPSONLJ347 Verified Customer Verified Customer

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This morning 12/7/23 at 8:30AM, I went to service shop with scheduled appointment, for a recall and check engine light issue. I was take in gladley and was asked to be seated. After waiting for four hours with scheduled appointment, for a recall and check engine light issue. I was take in gladley and was asked to be seated. After waiting for four hours I asked the lady about service status, who registered me in. I was told that mechanic is not on podium we will call you shortly. At 1:30 PM After total waiting of five hors I was informed that we are short of mechanics and we are unable to provide you service today. Would you like to come tomorrow? I was pissed off for waiting so many hors. I said I wish I would have brought my blanket and pillow, instead of going back home I could stretch my legs on waiting room floor, and wait for service till next day. My experience this is a worst place for service. By the way I asked for manager to speak with, but he was not available. So be aware no mechanic, no manager, no service. Only anger. More

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They are always kind and helpful. I love the service specials on the app. Tom K is a wonderful service adviser! I love the service specials on the app. Tom K is a wonderful service adviser! More

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This has been so frustrating trying to get it fixed from August 2021 till June 2022. Previous service rep lied to me and told me things were done, when in fact nothing was done. Dragged my repair out for al August 2021 till June 2022. Previous service rep lied to me and told me things were done, when in fact nothing was done. Dragged my repair out for almost 1 year. Returned my car multiple times, and it died on me in the middle of the road. Then he got replaced by Tom K! This was the most refreshing change the dealer could have conducted. Tom K is the most professional and passionate service rep i’ve ever encountered anywhere! He relentlessly fought to expedite my repair and get to the bottom of the real issues. He gave me a bit of hope for the dealer again. Without Tom K, i would rate the dealer as a 1 Star, based on my experiences with my past 2 service reps. Now i bump up my dealer rating to 3 Stars. Tom k would get 10 Stars if it was allowed. Thank You for having him. He needs to be in a managerial position, to oversee and influence other reps to provide World-Class service. More

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