Honda of Downtown Los Angeles

I'm sharing my utterly terrible experience with Honda of Downtown Los Angeles so others don't fall into the same trap. My "certified" 2022 Honda Pilot AWD came with a defective door lock that was clearly Downtown Los Angeles so others don't fall into the same trap. My "certified" 2022 Honda Pilot AWD came with a defective door lock that was clearly not inspected. When I returned, they argued the car wasn't like that and refused to provide pictures! This is for a supposedly "certified" vehicle. They eventually exchanged it, but the second Pilot they gave me also had multiple defects: a broken part in the back, a damaged window cover, and a sun visor that wouldn't stay up. The quality control is nonexistent. To top it all off, with an excellent credit score of 797, I was charged a shocking 7.28% APR on my loan. Their own agent admitted this was "very high and unacceptable" for my credit. Their website boasts low rates, but my experience was a complete bait-and-switch. This dealership engaged in deceptive practices, sold me two flawed vehicles, and then hit me with an unfair interest rate. My trust is completely broken. Please, if you're looking for a Honda in the LA area, choose another dealership. #Honda #HondaPilot #DowntownLA #DealershipReview #CarBuyingTips #ConsumerWarning #UnethicalSales #CertifiedPreOwned #HighInterestRate #LosAngeles More

Excellent service, excellent team. No time wasted waiting in line. Fast and friendly service. Thanks No time wasted waiting in line. Fast and friendly service. Thanks More

they engage in bait-and-switch tactics. They had the car listed in their inventory, but when I inquired, the salesperson said nothing was available. When I asked why they advertise cars the They had the car listed in their inventory, but when I inquired, the salesperson said nothing was available. When I asked why they advertise cars they don’t have, the response was simply that it was “sold out.” More

please if you shop here ask for Juan chacuan best sales men there is ❤️❤️❤️❤️ twice got me approved for cars also helped me figure out my car accident thank you so much also to Andrew he will get you that men there is ❤️❤️❤️❤️ twice got me approved for cars also helped me figure out my car accident thank you so much also to Andrew he will get you that deal and close you saving money ! More

Me and my partners experience with this dealership was very shady, The sales people in this office are not on the same page when they're providing information to their customers when purchasing a vehicle very shady, The sales people in this office are not on the same page when they're providing information to their customers when purchasing a vehicle or after purchase of a vehicle. The way the cells representatives conduct business is very misleading, dishonest, and finicky. From our experience, when first purchase the car the car was beautiful it ran amazing, however, within less than a year the car was paid off and apparently finding out the battery was not under my partners name far as the warranty. Please if anyone else goes to this dealership to purchase a car, tell these sales representatives to fully elaborate on what is covered under the warranty when you first purchase the car and after you purchase the car. Tell them to elaborate before you sign that contract because my partner and I upheld our in far as giving them the full amount for the purchase of the car however Honda did not uphold theirs which to me because you're playing with my livelihood says a lot. All of you in that sales department are crooks from all management to all salesman to all auto services etc. My partner I really dislike how they conducted the business and receive the money but let them tell it it's just business. THIS Honda Family is xxxxxxxx! Honda Family OUR xxxxx!!! People of the public, fair fair warning to the people please check your contracts before you sign and your warranties on purchases from THIS dealership. More

I went to Honda of DTLA to get the oil changed on my wife's Honda Fit. When I arrived, the service intake person, immediately popped the hood and took out his phone and turned on its light. He stuck t wife's Honda Fit. When I arrived, the service intake person, immediately popped the hood and took out his phone and turned on its light. He stuck the phone down by the radiator reservoir and told me it was empty. He then stated that there is something wrong and that the radiator system would need to be completely flushed and new radiator fluid added. I stated that why don't they just fill up the reservoir. He responded that may cause air bubbles. Since its my wife's car, I said to go forward with it. The oil change and the radiator flush was performed. Later that day I popped the hood after an hour's driving and checked to see the if the radiator reservoir was full. The reservoir was completely empty! I called the service intake person and told him about it. He then stated he would speak to the technician who performed the service. The technician stated that there should be no radiator fluid in the reservoir when the car was hot. I reminded the service intake person that the car was hot when I brought it in for service and that he had showed me the reservoir was empty and because it was empty that it was a problem and should be flushed and refilled to avoid any damage. The car is regularly serviced (not at this dealership) and has never overheated nor has any warning lights appeared. The lie had been exposed. I was upsold a service that was not needed. I subsequently spoke with the service manager, who could not explain the service intake person's reasoning of why this service was needed. After a long conversation he agreed to give store credit. I declined and wanted a full refund for the service I did not need. I further stated this is why people do not trust dealerships. He said that he would have to go higher up to get approval for a refund. I said that was a good step forward and that I would call him back to follow up. So far, I have left two messages for him to return my call and so far nothing. The receptionist states that he is away from his desk. Let's see if Honda of DTLA can make right. We shall see. More

Satisfied with the help of the sales man specifically Alex Lim for out front honesty and being frank,looking forward for another buying experience,good job ALEX !!! Alex Lim for out front honesty and being frank,looking forward for another buying experience,good job ALEX !!! More

Very disappointed and disgusted by the dishonesty and waste of my daughter's time. Through calls and text messages a manager, Kevin Esteban,( who called himself dealership manager) ,promised me a deal a waste of my daughter's time. Through calls and text messages a manager, Kevin Esteban,( who called himself dealership manager) ,promised me a deal and a monthly payment before my daughter drove all the way to the dealership. He even promised to match the trade in value of my 23 CRV Hybrid sport . Before even my daughter drove to the dealership, they sold the 26 CRV Hybrid Touring. But he text me he had a comparable CRV Hybrid L sports ready for my daughter. He said a salesperson Jakie will have everything ready. But when my daughter arrived there,Kevin dissappeared and it was a " bait n switch " game by Jacqueline. Jackie doubled the payments to 900 and even reduced the trade in value of my CRV. She wasted her time and especially my daughter's time by strolling around the dealership and talking to other salesperson. Kevin, you didn't had to do that ! Why make false promises and get people to come to the dealership? You've lost our Trust now ! It takes years to build Trust n loyalty . You could have done that. But Shame ,Shame and shame !!!!Absolutely disgusted by the whole process of Deciets and Lies by Kevin and Jackie !!!! Makes one avoid DTLA like plague! More

I feel like robert sanchez did a line of coke when he went to the restroom before helping me. He was giving me weird vibes a little paranoid acting and anger issues. Honda needs to do better they almost went to the restroom before helping me. He was giving me weird vibes a little paranoid acting and anger issues. Honda needs to do better they almost had me. Smh. Now i have to travel to a different honda dealership or just try a different make. I didnt want to ask for a another person to help me because i was scared this guy would lose his brains and threaten me. Ill try maybe another day but if i see him again im good. More

Raúl Álvarez es un buen vendedor, buen trato y muy amable y atento, buen servicio….👍 y atento, buen servicio….👍 More