Gus Abulehieh

Complaint Statement: I purchased a vehicle from Grubb INFINITI in San Antonio, TX. Approximately one week after purchase, I was contacted by the dealership and informed that the vehicle had a recall that INFINITI in San Antonio, TX. Approximately one week after purchase, I was contacted by the dealership and informed that the vehicle had a recall that could not be repaired and that I was required to return the vehicle. Based on this information, I returned the vehicle and purchased a different vehicle from the dealership. The finance manager, “Kenny,” informed me that due to the inconvenience, the dealership would reimburse three (3) of my monthly car payments, totaling $1,986.00, once I provided proof of payment. I complied and submitted proof as requested. After the second purchase, I researched the alleged recall and could not find any official recall associated with the vehicle. I was later told the recall was “internal.” I have since observed that the same vehicle has been resold and is currently being driven, which indicates that the information I was given may have been false or misleading. I have made multiple attempts to contact the dealership regarding reimbursement of the promised payments, but my calls have gone unanswered and no reimbursement has been issued. I believe I was misled into returning my original vehicle under false pretenses and induced into a second purchase. Additionally, the dealership has failed to honor a financial agreement. The dealership refused to honor there agreed and I have been misled, misinformed and lied to. More

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I’m submitting this complaint regarding my recent vehicle purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the st purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the state inspection but that the inspection reports were “lost” during a system transfer. Despite this, the dealership continued to represent that the vehicle had fully passed inspection. I requested the inspection a detailed list of the 54 inspection points multiple times, and none was ever provided. The only paperwork I received showed brake fluid replacement was recommended and declined and that the battery terminals were corroded at the time of inspection. Nothing was done to address the corrosion before delivery. Upon delivery, there were crumbs and crusted residue throughout. Sam stated the dealership only vacuums used vehicles but acknowledged in writing that the condition was unacceptable and said he would’ve had it cleaned. He verbally agreed to cover a professional detail but never provided that agreement in writing. Edgardo verbally told me the dealership would cover repairs for items that didn’t pass an equivalent 54-point inspection at a local dealership. When I asked for this in writing, it was never provided. Instead, Sam told me that he and Sonia, the service director, agreed I should use my warranty for repairs, requiring at least $500 out of pocket for issues they claimed had already passed inspection. Additional issues include brake squealing, a dirty engine bay, undisclosed damage on two corners of the vehicle, a crooked radio in the dash, persistent squeaking while driving, cold air blowing under the driver’s seat when heat is on, and what may be a vacuum leak causing loud engine noise. Service records show that while the vehicle was at the dealership prior to sale, the oil was not changed frequently enough to meet standard maintenance intervals. Before purchase, I provided written documentation of a lower-priced comparable vehicle. The sales manager, Kenny, refused to negotiate, stating, “I have the right to make a profit.” After purchase I learned the dealership has a price-match promise, which was never discussed or honored. Sam stated the dealership was already over $4000 “in the red” on my vehicle. I reached out to the general manager, Gus, and the owner, Wes, but received no follow-up from either. This situation involves missing inspection documentation, undisclosed issues, verbal assurances not honored in writing, and lack of accountability from dealership leadership. More

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I’ve been a loyal customer of Infiniti and this dealership since 2008! I love the service I get there not to mention I love my Infiniti vehicles! dealership since 2008! I love the service I get there not to mention I love my Infiniti vehicles! More

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Very helpful and eager to work with you. Always great service here. Very knowledgeable about vehicle specifics. Always great service here. Very knowledgeable about vehicle specifics. More

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This dealership has been amazing since the day I drive my car off the show room floor. The service team is also fantastic with concierge service and quick turnaround time. Thank you Grubbs Infiniti for every car off the show room floor. The service team is also fantastic with concierge service and quick turnaround time. Thank you Grubbs Infiniti for everything! More

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Edgar and Ali made the process quick and easy. No haggling or nickel and diming. Great service! No haggling or nickel and diming. Great service! More

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Excellent customer service from the sales & finance department would highly recommend. Very knowledgeable and prompt sales team. department would highly recommend. Very knowledgeable and prompt sales team. More

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Grubbs Infiniti San Antonio, Texas, is the best dealership that I have ever dealt with. Mr. Edger Perez and the Financial Officer were the best patient professionals. I am so happy to be a part o dealership that I have ever dealt with. Mr. Edger Perez and the Financial Officer were the best patient professionals. I am so happy to be a part of the Infiniti family. More

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Had a wonderful experience from the moment we walked in, to the moment we left with our new vehicle. We dealt with Edgar as a sales guy and he was great. No pressure and straight forward. Assisted us with w to the moment we left with our new vehicle. We dealt with Edgar as a sales guy and he was great. No pressure and straight forward. Assisted us with what we were looking for and needed. We also dealt with Gus who did finance and he was incredible. Got us in and out. Love this dealership. More

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Hi, I recently visited Infiniti of San Antonio and had a fantastic experience. From the moment I walked in, the staff was professional, courteous, and attentive. They made sure all my questions were answere fantastic experience. From the moment I walked in, the staff was professional, courteous, and attentive. They made sure all my questions were answered and guided me through the entire buying process with ease. The salesperson was particularly knowledgeable about the vehicle I was interested in and provided valuable insights that helped me make an informed decision. Additionally, the finance team worked efficiently to get me the best deal possible. Overall, I am extremely satisfied with my new vehicle and the service I received. I would rate my overall buying experience a 5=Excellent. Thank you for making this a pleasant and hassle-free purchase! Best regards, Marcus More

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