Guy Foster

Subject: URGENT: Mishandling of TXX Warranty Claim – Timeline and Immediate Action Requested I’m providing a detailed timeline of events related to my vehicle, which is currently at Tim Moran Hyu Timeline and Immediate Action Requested I’m providing a detailed timeline of events related to my vehicle, which is currently at Tim Moran Hyundai in Hemet, so there is no misunderstanding about my warranty claim and my expectations. 📅 September 2022 – First Engine Replacement I originally brought my 2011 Hyundai Sonata to Tim Moran Hyundai due to engine failure. After calling Hyundai Corporate and confirming my coverage, I was told my vehicle qualified under the TXX extended engine warranty (part of the federal class action settlement related to engine defects). Your dealership then replaced the engine, allegedly under that TXX warranty. 📅 May 31, 2025 – Second Engine Failure On May 31, 2025, while driving at highway speed, my engine failed again. The vehicle was towed to your service department. At that point: I immediately contacted Hyundai Corporate, who again confirmed my vehicle should be covered under the TXX warranty. I was later informed by Hyundai's National Consumer Affairs representative that your dealership submitted a pre-authorization under the wrong campaign code – T3G (related to a knock sensor), instead of the correct TXX campaign. While your service manager did state that an engine replacement was needed, the use of the incorrect campaign code caused my claim to be denied. This blocked my assigned Hyundai caseworker from handling the claim appropriately and escalated the situation unnecessarily. 📅 June 5, 2025 – Instruction Ignored by Dealership I was informed by Hyundai’s Corporate office that on June 5, your service department was explicitly instructed to provide me with a loaner vehicle during the review process. That never happened. When I personally visited the dealership and brought this to the service manager’s attention (while on the phone with Corporate), I was told, “I don’t have one to give you,” and that “your fight is not with me, it’s with Corporate.” 🚨 Important Facts: My previous engine only lasted 80,000 miles — meaning either the replacement was defective, improperly installed, or not truly remanufactured. Your dealership mishandled the warranty claim, and now I’m left paying $200/week for a rental vehicle that Hyundai was supposed to cover under the TXX class action warranty. Despite all of this, the vehicle is still sitting on your lot awaiting correction and resubmission of the proper campaign claim. ⚖️ My Position: This is not a simple service issue — it is a matter of compliance with a federal court settlement. I have no interest in arguing with your dealership or being caught between departments. The facts are documented. 📌 What I Expect: That your dealership resubmits the pre-authorization using the correct TXX campaign as already noted in Hyundai’s records. That I am provided the loaner vehicle Corporate authorized on June 5. That immediate communication occurs between your dealership, your regional service manager, and Hyundai Consumer Affairs to correct the campaign code error made internally. If your dealership is unwilling or unable to handle this correctly, I am requesting that Hyundai Corporate immediately relocate the vehicle to another certified dealership capable of following federal warranty terms. If none of this happens, I will pursue: Contacting the class action counsel, Filing a formal complaint with the federal court, Seeking reimbursement for my rental expenses, And potentially pursuing further legal action. I hope your team will correct this quickly, so we can avoid any more delays. More

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Marlene Burks and Matt Lester were great. They found the vehicle with all the extras I wanted, the finance company I wanted, a payment plan I could afford and explained everything clearly. They found the vehicle with all the extras I wanted, the finance company I wanted, a payment plan I could afford and explained everything clearly. More

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Love the customer service and all the choices. Service is quick and very very helpful. Marlene the vehicle upgrade Mgr is so friendly and helpful. I brought my car is for service and Anthony and Service is quick and very very helpful. Marlene the vehicle upgrade Mgr is so friendly and helpful. I brought my car is for service and Anthony and Guy were on top of everything. Danny the gm was very helpful and made sure we got well taken care of. More

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Great service in and out in less time then was estimated car was clean and washed. Anthony was very friendly and not pushy car was clean and washed. Anthony was very friendly and not pushy More

by hunnychris2003 Verified Customer Verified Customer

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Great customer service! Ric was very helpful with our oil change and new tires. I am definitely coming back again for all my service needs! Ric was very helpful with our oil change and new tires. I am definitely coming back again for all my service needs! More

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Always reliable customer service to meet routine vehicle standards and requirements; conveniently located, and easy for me to schedule. Thank you! standards and requirements; conveniently located, and easy for me to schedule. Thank you! More

by Stephen B. Verified Customer Verified Customer

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They were fast and friendly. They were efficient and helpful and they did a thorough job on the recall repair. They were efficient and helpful and they did a thorough job on the recall repair. More

by Bradford.young Verified Customer Verified Customer

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Brandon was very helpful and informative. He was thorough and answered all of my questions. It wasn’t the typical experience. He was thorough and answered all of my questions. It wasn’t the typical experience. More

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Jeremy, Theo, AJ, Aaron, and Jessica provided a Smooth, relaxing and pleasant experience! Would highly recommend! They met all my needs and wants! relaxing and pleasant experience! Would highly recommend! They met all my needs and wants! More

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Kade is great! He’s always so friendly and greets me once I walk in. It’s nice to have friendly staff help you out and it not seem like a chore! He’s always so friendly and greets me once I walk in. It’s nice to have friendly staff help you out and it not seem like a chore! More

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