Man, let me tell you somethin’ — I rolled up to this
dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I
dealership thinkin’ I was just gonna get a regular ol’ oil change, but these cats treated my ride like it was the smoothest Caddy on the boulevard. I’m talkin’ VIP treatment. My car walked in feelin’ crusty, and rolled out purrin’ like a jazz sax at midnight.
The crew back there? Slicker than a fresh jar of Skippy. They checked me in, changed that oil quicker than you can say “Right on!”, and even topped off my fluids like they were mixin’ a cocktail at a soul lounge.
And the vibe? Brother, I felt so welcome I almost asked for a robe and slippers. Everybody was smilin’, crackin’ jokes, and movin’ like they had funk in their shoes. That’s customer service with rhythm, baby.
So if your car’s runnin’ dry, low, or just feelin’ un-funky, boogie on down to this spot. They’ll get you tuned up, smoothed out, and cruisin’ cool again.
Can you dig it?
I knew you could.
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by Jazzman Cometh
Service Price Transparency
This dealership made me feel very comfortable when I had
no idea what I was doing. Everyone I spoke to was extremely kind and very helpful!
no idea what I was doing. Everyone I spoke to was extremely kind and very helpful!
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by Catherine
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for sharing your experience! We’re thrilled to hear that our team made you feel comfortable and supported, especially when navigating something new. We pride ourselves on being kind and helpful, and your feedback means a lot. We look forward to assisting you again in the future!
Great service and communication throughout the process.
Timely turnaround. Special should to Hailey for her help!
Timely turnaround. Special should to Hailey for her help!
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by Nate
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for your feedback! We’re thrilled to hear you had great service and communication throughout the process. We’ll be sure to pass along your shout-out to Hailey—she’ll be delighted to hear it! We look forward to serving you again.
Work was fine but finished later than promised and
communication with service writer was lacking. I was told a call was made notifying me that service was completed but then I showed the service write
communication with service writer was lacking. I was told a call was made notifying me that service was completed but then I showed the service writer my phone history that a call had never been received. Service writer said maybe she dialed the wrong number but then said, “I don’t think so”.
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by aldeavotaw
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for your feedback. We sincerely apologize for the miscommunication regarding your service notification. This is not the experience we aim to provide, and we will address this with our team to ensure calls and updates are handled accurately moving forward. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.
Went in for an oil change and it was very quick and easy,
totally satisfied!
totally satisfied!
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by anng5776
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for your feedback! We’re glad to hear your oil change was quick and easy, and that you’re completely satisfied. We look forward to serving you again!
This dealership is one of the best dealerships in Kansas.
You can expect excellent service.
You can expect excellent service.
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by xrayjoe1
Verified Customer
Verified Customer
Service Price Transparency
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for your kind words! We’re thrilled to hear you consider us one of the best dealerships in Kansas. Providing excellent service is our priority, and your feedback means a lot. We look forward to serving you again!
Excellent service and courteous.
The work was completed in a timely manner. Highly recommend. Thank you.
The work was completed in a timely manner. Highly recommend. Thank you.
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by CJWSUNDANCE
Verified Customer
Verified Customer
Nov 08, 2025 -
Laird Noller Ford of Lawrence responded
Thank you so much for your kind words and recommendation! We’re thrilled to hear that you were happy with our service and the timely completion of the work. It was a pleasure serving you, and we truly appreciate your support!
Service is always fantastic here.
Quick and easy every time! Jade and Hailey always take great care of me and my family.
Quick and easy every time! Jade and Hailey always take great care of me and my family.
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by DSTRINGER4
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Laird Noller Ford of Lawrence responded
Thank you so much for the kind words! We're thrilled to hear that you've consistently had a great experience with us. Jade and Hailey will be so happy to know their efforts are appreciated—they truly care about taking great care of our customers. We look forward to seeing you and your family again next time!
Called for an oil change and they set up an appointment
with in the hour and had me in and out quickly.
Great service!!
with in the hour and had me in and out quickly.
Great service!!
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by Jimfackrell
Service Price Transparency
Sep 05, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for sharing your experience! We’re happy we could get you scheduled quickly and take care of your oil change without delay. We appreciate your kind words and look forward to helping you again next time!
They contacted me to set up recall service.
Appointment set and recall service successfully completed in 1 hour while I waited.
Appointment set and recall service successfully completed in 1 hour while I waited.
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by David Gregory
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Laird Noller Ford of Lawrence responded
Thank you for taking the time to leave a review! We’re glad to hear the recall service was handled smoothly and completed quickly during your visit.
We appreciate your trust in us and look forward to helping with any future service needs.