Haliey Smith
Haliey Smith at Laird Noller Ford of Lawrence

Haliey Smith

Service Advisor

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.3
173 Reviews
4.3

173 Reviews

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173 Reviews of Haliey Smith

May 27, 2025

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Nice people, service is excellent, my car was taken into the shop on time and repairs were made in a timely fashion More

by tasmith.1957
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2025

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're happy to hear that you had a positive experience with our team and that everything was completed on time. Providing excellent service and keeping things running smoothly is always our goal. We truly appreciate your support and hope to see you again for your future automotive needs!

May 25, 2025

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Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not More

by mriling
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Recommend Dealer
No
May 28, 2025

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We're glad to hear that Haliey made a positive impression, but we're truly sorry to learn that the overall experience didn’t meet your expectations. Clear and timely communication is a priority for us, and we regret that you were left waiting for updates. We understand how frustrating that can be and will use your feedback to improve our process moving forward. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly, we’d appreciate the opportunity to regain your trust.

May 20, 2025

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I scheduled a Saturday morning appointment a week ahead of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobo More

by JOHNSONMITCH181
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Recommend Dealer
No
May 23, 2025

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by our unexpected closure on the day of your original appointment. We understand how valuable your time is, and we're truly sorry that this impacted your Saturday morning. We also regret that your initial interaction upon returning didn’t reflect the level of empathy and service we aim to provide. That said, we're glad to hear the situation was eventually acknowledged and a discount was offered to help make things right. Your feedback is important to us, and we’re using it as an opportunity to improve our communication and service going forward. If there’s anything else we can do for you, please don’t hesitate to reach out. We’d love the opportunity to provide a better experience next time. Thank you again for your honesty and for giving us the chance to serve you.

May 17, 2025

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Very pleasant and efficient service rep. , and great mechanic who explained his work in a clear and friendly way! More

by TVP
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Recommend Dealer
Yes

Other Employees Tagged: My mechanic!

May 23, 2025

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We're so glad to hear that your service rep was pleasant and efficient, and that our mechanic took the time to explain everything clearly and in a friendly manner. That’s exactly the experience we strive to provide! We truly appreciate your business and look forward to helping you again in the future.

May 17, 2025

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Mostly prompt service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. More

by Peggy
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Recommend Dealer
Yes
May 23, 2025

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We're glad to hear your tire rotation and oil change went smoothly and that you found our waiting room comfortable. It’s also great to know our team kept you informed throughout your visit, we always aim to provide clear communication and efficient service. We appreciate your business and look forward to seeing you again for your next service!

May 10, 2025

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Service rep, Hailey, was excellent. I trust her. She answered every question and even got the mechanic to show me where the damage was. More

by RPLamb707
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Recommend Dealer
Yes
May 13, 2025

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We're so glad to hear that Hailey provided you with excellent service and took the time to ensure all your questions were answered. It's great to know she helped build that trust by involving the mechanic and showing you the damage firsthand. We'll be sure to pass along your feedback to her—she’ll really appreciate it. Thanks again for choosing us!

May 08, 2025

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I was treated like a valued customer and the staff respected me. The staff was kind and genuinely wanted to help me. More

by brodee012
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Recommend Dealer
Yes
May 13, 2025

Laird Noller Ford of Lawrence responded

Thank you for your thoughtful review! We're so happy to hear that you felt valued and respected throughout your experience. We truly believe in treating every customer with kindness and care, and it’s great to know our team made a positive impression. If there’s anything else we can do to assist you, don’t hesitate to let us know. We appreciate your support!

May 07, 2025

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Very disappointed in my experience with the service department. The summary of issues are: -The Service department failed to keep an appointment made a day previous -Failed to complete a repair th More

by grexroad
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Recommend Dealer
No

Other Employees Tagged: Jayde

May 13, 2025

Laird Noller Ford of Lawrence responded

We sincerely apologize for the frustration you’ve experienced with our service department. We understand how disappointing it is when expectations are not met, and we want to assure you that this is not the level of service we aim to provide. If our manager hasn't already reached out to you, please know they will be contacting you soon to address your concerns. In the meantime, if you'd like to speak directly with Brandon Hofelt, our Service Manager, feel free to give him a call at 785-843-3500. We take your feedback seriously and want to ensure this is resolved to your satisfaction. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right.

May 06, 2025

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I Love this service department. The ladies are so awesome and sweet. I received superb service from my service adviser Hailey. Prompt service with a caring professional attitude. More

by FREE2BME2IN23
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Recommend Dealer
Yes
May 13, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We’re thrilled to hear that you had such a great experience with our service department, especially with Hailey. She’s a true asset to our team, and it’s wonderful to know she took great care of you. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

May 04, 2025

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Got our four cans in easily and performed all our checks quickly.,very helpful, a+ More

by MPISANI0
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Recommend Dealer
Yes
May 13, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to review us! We're so glad you had a positive experience with us!

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