Hans-Peter Maier | Page 2

Dealer was a bit slow to complete the transaction, but understandable given the sales activity in December. I spoke with the general manager and that seemed to help focus the attention of the staff. The understandable given the sales activity in December. I spoke with the general manager and that seemed to help focus the attention of the staff. The staff is very personable and helpful. More

by twenkst Verified Customer Verified Customer

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best experience ever, all personal very professional and knowledgeable, very friendly, they work really hard to get our deal done with two new porsche knowledgeable, very friendly, they work really hard to get our deal done with two new porsche More

by mchanlatte Verified Customer Verified Customer

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I have found that each sales person, each service representative and each manager is extremely pleasant and conscientious! representative and each manager is extremely pleasant and conscientious! More

by JOHN@OCALAPERSONALINJURY.LAW Verified Customer Verified Customer

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We were well received. They rolled out the red carpet for me and my wife. Amazing customer service and support! They rolled out the red carpet for me and my wife. Amazing customer service and support! More

by KALIUMD1 Verified Customer Verified Customer

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Our salesmen were very nice and helpful making it a good experience. We would recommend them for your next purchase. experience. We would recommend them for your next purchase. More

by Gottfried0 Verified Customer Verified Customer

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Everyone was very helpful. I wish they could have given me more for my Mercedes on a trade butthey can only go by what NADA says to give. And, as always, Scotty Willeford is I wish they could have given me more for my Mercedes on a trade butthey can only go by what NADA says to give. And, as always, Scotty Willeford is the best at getting new owners acclamated to0 the new vehicle. He is patient, erudite, and if there is a person who knows every button and lever is for, it's SCOTTY!!! John Wheeler is a consummate professional at laying out all the details of ownership, financing and extended coverage. More

by Anthony Verified Customer Verified Customer

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We bought our first Porsche last month and loved the experience so much that we came back for a second one in less than a month. Hans Peter and the rest of the dealership make it super easy and an awes experience so much that we came back for a second one in less than a month. Hans Peter and the rest of the dealership make it super easy and an awesome experience. More

by Kmkleist Verified Customer Verified Customer

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This is a hard review to make. I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that t I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that that relationship was with a different Service Manager, Service Advisor SA, different group of service techs. Starting with a call for an appointment. I could wait something like 2-3 weeks for an appointment with a loaner or come in 2-3 days without a loaner. I thought it would be 1-2 days service call so no problem. It wasn't, yet I was told by the SA that loaners were coming back that afternoon whenever I managed to get to speak to him. I questioned why they wouldn't give me a rental car as a loaner as many dealerships do including their BMR store right next door. I found out after all this was over that Porsche doesn't allow dealer to give anything but Porsche cars as loaners. Telling me that when I first questioned it would have ended the discussion, but it continued instead for the whole service event. After a week of borrowing my sister's car it got to the point where that wasn't always possible to do so, I got a rental for the second week. Next problem was reaching the SA. Voice mail, email, text, phone messages were all used with equal amounts of unsuccess. I asked what's the best way to reach you; text I was told. It didn't help. I would get a call back but it was usually a 1 or 2 later. I was at the dealer about 10 days into this service talking with a group of employees when Aaron SA call Skip (the Service Manager) over to the group. I Aaron told him about the parts delay in Germany which was holding up my warranty service call. The Parts Manager had already put in a ticket for these parts. Not sure what that means but it's something to do with getting the parts needed released to the dealer. Skip said he would call somebody about it. Next, I got a call saying the parts were released by Germany, should be here Monday and the job completed Tuesday or Wednesday. It finally was done and waiting to be washed. They would meet me at the rental car company with my Porsche that afternoon. That didn't happen but they did finally delivery the car to my home that evening. About a week later I got a call from Skip saying he wanted to make things better and that they fully intended to reimburse me for the rental car and would I be willing to revisit their review. This is it. I certainly hope our relationship returns to its former level as this is my 7th Porsche (there will be more) and I've been a 28-year member of PCA. I continue to be very happy with the my dealing with the Parts Manager Erica Harraman, Hans-Peter Maier Salesrep and Scott Prince General Manager. More

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refreshing to come to a dealership that will provide you with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little with a loaner Maybe next door at BMW they will start providing loaners again and take into consideration that you spend over $100000 for a car little perks mean a lot . More

by TJBAYS52 Verified Customer Verified Customer

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Hans and all the Porsche staff were very professional and accommodating to our every need and desire from designing our 2024 Porsche Cayenne to the final delivery. And to put the icing on the cake they made accommodating to our every need and desire from designing our 2024 Porsche Cayenne to the final delivery. And to put the icing on the cake they made us fill extremely special when we went to pickup our Cayenne. They know how to do a ideal deal!! More

by rp976 Verified Customer Verified Customer

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