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Harveen Toor

Overview Reviews (132) Inventory (193)

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Harveen Toor

Harveen Toor | Page 14

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

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4.6

132 Reviews

Overview Reviews (132) Inventory (193)

Dealership Experience

5 yrs, 4 mos

Industry Experience

6 yrs, 5 mos

Specialties & Trainings

customer service expert, communication specialist

4.6

132 Reviews

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132 Reviews of Harveen Toor

January 19, 2025

Dealership Rating

Employee Rating

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! I would drive out my way just to have her help service my car. I know my cars are in good hands! More

by Jazaembry

Verified Customer

Recommend Dealer

Yes

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Jan 21, 2025 -

Norm Reeves Toyota Dallas responded

Shelly embodies all that we strive for here at our dealership. We appreciate you taking the time to share with us. See you again soon!

January 17, 2025

Dealership Rating

Employee Rating

A supposedly 45 minute battery recall item took well over 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and sugges 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and suggest the brakes needed new pads. Took so long I had to drive up to swap with my son so he could make a meeting. More

by jlgulley3

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing this matter regarding your battery recall repair to our attention. This will help us to address the delays for your repair and make sure that we're more streamlined in our services. If you return in the future, you can experience a five-star visit for your Toyota. If you have any further concerns, please contact our service center. Thanks for your patience.

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