Hassan Arouh | Page 3

Had a fantastic experience with Hassan at Raceway Kia. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. He was transparent, honest, and worked hard to get me the best possible deal. I couldn't be happier with my purchase and the overall experience. More

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I had a great experience with this dealer when I purchased my Kia Sedan. The staff was exceptionally nice and accommodating throughout the process. The car is still in excellent condition, and I was purchased my Kia Sedan. The staff was exceptionally nice and accommodating throughout the process. The car is still in excellent condition, and I was impressed with the quick turnaround for the paperwork. Overall, a smooth and pleasant buying experience." More

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The evening of 10/20/2023 I was online shopping for an inexpensive car for my family. I checked the Raceway Kia of Conshohocken inventory to see what the cost of a Kia Rio would be. After a few clicks on inexpensive car for my family. I checked the Raceway Kia of Conshohocken inventory to see what the cost of a Kia Rio would be. After a few clicks on their website a price was generated. I received an email confirmation of the price from Raceway Kia and also received two calls from someone from Raceway named Christian. I went to the dealership today (10/21/2023) and my wife test drove the car. When I sat with the salesman to buy the car I was told they said they would not honor the price from the night before because they did not sell cars at MSRP. They could only sell the car if I bought a bunch of extras that would drive the price up. I showed the salesman the email from just the night before, and told him I wanted to buy the car at the price Raceway Kia gave me, nothing more and nothing less. He passed me along to another "manager," who reiterated the same thing. I asked about the email and phone calls from Raceway, he began to tell me it was not valid. I got quite angry and left. A short while later I called and asked for that manager's manager. The person who got on the phone began to tell about market changes to prices and how things changed with the way cars are sold. I was incredulous! I asked him if things had really changed in the market since last night? The people I dealt with in person was Hassan (first salesperson) and Nick (sales manager). The person I spoke to on the phone was Shane. I feel this was a true example of bait and switch and I think it is a terrible waste of consumer time. I have owned five Kia vehicles, and my intention is to reach out to the Raceway Ownership, Kia Corporate, Kia Consumer affairs, PA BBB and any other platform available. This really is a disingenuous way to conduct business. More

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