Heath Schmidt | Page 2

WARNING: Bait and switch tactics/ Unnecessary Credit Pull! Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed Pull! Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed the truck was available so I gave permission for them to run my credit to be approved for financing based off of their word that the truck was available. The very next day (within 17 hours) we were suppose to test drive the vehicle and I get a call from our salesman saying the vehicle had sold. I called the general manager of the dealership that the truck was at, he claims the truck had been “pending sale for 2 weeks!”. My salesman’s told me the truck was sold the night before and driven off the lot; the GM tells me it’s still there pending sale… They claim they will work with me now that I have a hard hit on my credit and an open approval through a lending service in their system. After many back and fourth conversations with the GM who was supposedly going to figure out a fix to this never did. They didn’t want to budge on any pricing on other potential vehicles they had in our price range to fit our approval rates.. The GM also gave me false information about my approval and how it was only approved through them and I couldn’t take my approval elsewhere without getting another hard credit hit on my credit. This was in fact wrong… It has been 10 days since I was told the truck was sold however the truck is still listed on their website as available.. This makes me believe they use bait vehicles to harvest your personal data and credit profiles and to put you in a situation where you scramble to act fast in purchasing a vehicle only through them.. Be advised and shop elsewhere. - I took my business elsewhere and explained the situation to a different dealership. They did not have to do a hard credit hit (like Richardsons GM told me they would) and I used the same approval that was open through the same lending services with a different dealership. This new dealership gave me my rates to the truck I was interested in. Reassured me that since I was approved that the keys to that vehicle will be put aside specifically for me and no one else. I went down the very next day and test drove and bought the truck. No nonsense and informed salesman and financial manager! Richardson dealership lacks exactly that. DO NOT TRUST THEM WITH vehicle availability and definitely not with financial questions. More

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Everybody at the dealership was very kind. Kyle and Trevor worked with us on our trade-in and we were able to purchase our equinox, everybody did a great job. Thank you. Kyle and Trevor worked with us on our trade-in and we were able to purchase our equinox, everybody did a great job. Thank you. More

by loucollura Verified Customer Verified Customer

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As usual straight forward easy. Love our new Car.Heath has been our person for the last 3 cars. The driver was very helpful and thorough. Love our new Car.Heath has been our person for the last 3 cars. The driver was very helpful and thorough. More

by ppboik Verified Customer Verified Customer

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Great and quick service all around. I enjoyed. having a loner vehicle, especially a new one. I enjoyed. having a loner vehicle, especially a new one. More

by Billandilona717 Verified Customer Verified Customer

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We went to the dealership to start our shopping quest and ended up purchasing two vehicles. ended up purchasing two vehicles. More

by alayers585 Verified Customer Verified Customer

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Trevor is an awesome person to work with. I would highly recommend him to anyone that was looking for a new vehicle. I would highly recommend him to anyone that was looking for a new vehicle. More

by djredman21 Verified Customer Verified Customer

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Jake at Richardsons Gladwin did a fabulous job helping through the purchase of a new Silverado. through the purchase of a new Silverado. More

by cote1jw Verified Customer Verified Customer

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Heath was extremely helpful throughout this whole process. Made purchasing this vehicle painless! Would strongly recommend purchasing from him to everyone. process. Made purchasing this vehicle painless! Would strongly recommend purchasing from him to everyone. More

by khedley56 Verified Customer Verified Customer

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Great place to buy a car, we never shop anywhere else. Trevor and Heath are always great to work with. Will recommend Trevor and Heath are always great to work with. Will recommend More

by trevorwilson44 Verified Customer Verified Customer

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Wonderful service department, people are great and service is always fast. This is my preferred dealer.. service is always fast. This is my preferred dealer.. More

by lanzonelectric Verified Customer Verified Customer

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