Heather Perry

Car Rentals This is the worst service I have ever gotten from a rental car service ever. When I called to make a complaint, the response was; "It is what it is". This is the worst service I have ever gotten from a rental car service ever. When I called to make a complaint, the response was; "It is what it is". How unprofessional is that. I rented a car over the weekend. First off I was to pick up the car Friday morning at 8:30. When I got there the car was not ready and I was told it would only be a few minutes, the car had not been washed and was not ready to go. Forty-five minutes later after pushing the car was ready. This stressed me out because I had a doctors appt out of town 6 1/2 hours later, leaving the driving time at 5 hrs. The car was rented for four days (to be returned the following Moonday before 5pm. When I got to my destination I found out that the second doctors appt for Monday had been cancelled. I called the car dealer and asked "if I returned the car early would I get a refund"?. I was told absolutely!. I drove the car back and had the rental back at the dealer the following day at 4:30pm. I found out when I got there the rental shop had closed at 2pm. No one told me that when I called? I made sure the dealership knew the car was back. On Monday I called to find out about y refund and was told, no you dont get a refund, you signed a contract. I explained the situation and was told, she would talk with the manager and get back with me (this is Haley and Heather Im talking with), but said you know it is what it is and I signed a contracct. She never got back to me and I was charged for three days instead of 4 because the dealership was not open on Sundays, even though they verified the car was back. So all in all, I was charged $204.00 for a car that I had for 1 and 1/2 days. So whoever the manager is of this Coos Bay Toyota, you may want to talk with your employees and explain curtousy for one and the service you give your clients and how they are treated are passed on to other people around them. Coos Bay is a small town and I will definately pass on my experience with Toyota, after all "it is what it is". Not only will I not rent fromm you again, but if I ever go looking for a car, I will head to the closet dealer outside of the town.The drive would be worth it just to get a little descentsy. More

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service quality We had our Prius serviced today, July 17, 2015 & wanted to let you know the excellent service we received. Paul, April, Ted & Heather always go out o We had our Prius serviced today, July 17, 2015 & wanted to let you know the excellent service we received. Paul, April, Ted & Heather always go out of their way to make you happy. The people here are super friendly & we have never had a bad experience. The waiting room is comfortable & we appreciate the free coffee & water. We would recommend them to anyone.....thank you all for being so nice. It is a pleasure to do business with you..:) More

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Great experience! Heather in the rental office was extremely helpful and professional. I rented a truck for a day, and I am completely satisfied! She is to be commended Heather in the rental office was extremely helpful and professional. I rented a truck for a day, and I am completely satisfied! She is to be commended! More

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Heather makes renting a car easy! The great service I get from Heather when I rent a car keeps me coming back to Toyota. I have rented from her for both professional and personal reaso The great service I get from Heather when I rent a car keeps me coming back to Toyota. I have rented from her for both professional and personal reasons have not once been disappointed. She is easy to work with, explains things clearly and always makes me feel as if I am her favorite customer. Whenever I hear of friend or family member that has rental car needs, I always mention my great experiences with Heather at Toyota. - Dayna Inskeep More

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Heather provides the best rental service in town! My name is Jessica Oxford and I rent at least 6 cars per year for business and pleasure. I love going to Heather at Coos Bay Toyota for all my rental My name is Jessica Oxford and I rent at least 6 cars per year for business and pleasure. I love going to Heather at Coos Bay Toyota for all my rental needs, she provides quick and friendly service. Anytime I have been delayed or needed to extend my rental a day or two, Heather has been completely understanding and always has a solution to meet my needs. I will continue to rent from Toyota and recommend them to all my friends and family. Thank you for your excellent customer service, economic pricing and reliable vehicles. More

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Great Choice I recently rented a UV from Coos Bay Toyota with the assistance of Heather Perry . She did an excellent job helping on online and took very good care I recently rented a UV from Coos Bay Toyota with the assistance of Heather Perry . She did an excellent job helping on online and took very good care of me when I arrived and returned from my trip. I left some items in the SUV and she took care of them until I was able to pick them up . Heather's professionalism , kindness and care leaves me with no reason to not come back and consider buying a car also refer people to Coos bay Toyota . There's no doubt she's a value employee and I appreciate her service and doing business her with . You were " AWESOME " THANK YOU !!!!! Jerald K. More

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First: I did not have a car and lived 50+/- miles from Coos Bay Toyota, so the website and the on-line assistants were quite instrumental in my buying from this dealership. Sheri, Bambi, Summer, and Heat Coos Bay Toyota, so the website and the on-line assistants were quite instrumental in my buying from this dealership. Sheri, Bambi, Summer, and Heather remained cordial (and quickly found answers) throughout the five months research on Toyota models, as well as pre-owned models. I'd like to commend Ted Noble's sales manner. He was positive, attentive and professional. Our Venza was spiffed up and ready to go the day following a thorough test drive. Plus, he followed up with several phone calls a few days later. If you are a senior citizen, expect no "my dear's"--just authentic, factual discourse. Without one patronizing joke, he made car-buying pleasurable. Also, the physical site is newly modern. It's obvious manager Lee Hawthorne treats his staff the same as they approach their customers: with respect. From the person who greets and directs you, to the car-wash employees, to the entire staff (with a special nod to the on-line assistants and Mr. Noble)---Thank You. Sharon David, Florence, Oregon, Nov. 21, 2012 More

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