Lexus of Atlanta

Hennessy’s advertised inspection did not identify obvious underbody damage — and they did not respond when I reported it I purchased a used vehicle from Hennessy Lexus of Atlanta on August 22, 2026. Befor underbody damage — and they did not respond when I reported it I purchased a used vehicle from Hennessy Lexus of Atlanta on August 22, 2026. Before purchasing, I relied in part on Hennessy’s representation that the vehicle had received a “Full Vehicle Inspection,” which the dealership describes as a “Thorough inspection performed by Hennessy Certified and trained technicians.” That representation was important to me because I expected the vehicle to have been properly inspected before it was offered for sale. After taking possession of the vehicle, I discovered damage underneath the front of the vehicle. The skid plate/underbody panel beneath the front motor was damaged and pulled loose at the front. The mounting hardware was also damaged: the bolts were broken off, with rusty remnants/nubs remaining where the bolts had been attached. I have photographs documenting the condition. What concerns me is that this was not something I expected to find on a vehicle that had supposedly received a thorough inspection immediately before being sold. The condition of the panel and the broken mounting hardware indicates that this was not simply a cosmetic issue I discovered after normal ownership. The physical condition was there when I received the vehicle, and I believe it should have been identified during a proper inspection of the vehicle’s underside. I contacted Hennessy Lexus and brought the problem to their attention. I did not receive a response. That was extremely disappointing. I want to be clear that I understand a used vehicle can have mechanical or cosmetic issues. I am not expecting a used vehicle to be absolutely perfect. My concern is different: if a dealership advertises a “Full Vehicle Inspection” performed by certified and trained technicians, I expect significant visible damage underneath the vehicle and broken mounting hardware to be identified and disclosed before the sale. The lack of response after I reported the problem made the experience even worse. I would have preferred to have someone from Hennessy inspect the vehicle, discuss what happened, and explain how this condition passed their inspection. Instead, I was left without a response. I purchased the vehicle on August 22, 2026, believing I was buying from a dealership whose inspection process gave me an additional level of confidence. Unfortunately, this experience has significantly reduced that confidence. My advice to anyone considering purchasing a used vehicle from Hennessy Lexus of Atlanta: do not rely solely on the dealership’s inspection report. Have your own independent mechanic inspect the vehicle, including the entire underside, before completing the purchase. I hope Hennessy will review this situation, determine how this damage was missed during the advertised inspection, and address why my attempts to bring the issue to their attention went unanswered. I am posting this review because I believe prospective customers should know about my experience and have the opportunity to make their own informed decision. More

I would like to sincerely thank Kha Tran for making my recent Lexus purchase such a positive experience. I wasn’t expecting to buy a vehicle that day. In fact, I was only beginning my research. Ear recent Lexus purchase such a positive experience. I wasn’t expecting to buy a vehicle that day. In fact, I was only beginning my research. Earlier, I had gone to another dealership, Jim Ellis, to test drive a Buick Envision. I had narrowed my search to a short list of possible vehicles. After leaving there, having been almost completely ignored, I saw the sign for Hennessy Lexus of Atlanta and turned in. I decided to stop and look around. One of the vehicles on my list was the Lexus RX 350. I went inside and prepared myself for what I expected would be a difficult experience. I was armed with negative feelings about the car-buying process. I expected pressure, sales tactics, and the usual discomfort that often comes with shopping for a vehicle. Before arriving, I had read Google reviews and noticed praise for a salesperson named Kha Tran. Customers described him as honest, professional, and genuinely caring about his customers. I didn’t know if he was working that day, but I asked for him anyway. One thing I knew for certain: I absolutely do not like being handed off as a cold call to the next-in-line salesperson standing near the door. If I was going to explore the possibility of buying a Lexus, I wanted to work with someone I had chosen—not someone assigned to me by chance. I don’t know exactly when it happened, but thanks to Kha’s professionalism, quick wit, and respect for me as a senior citizen, I was sold! He made what I expected to be a stressful experience enjoyable and comfortable. Kha worked tirelessly to search the inventory for the vehicle I wanted. He didn’t try to sell me the easy car. Instead, he listened carefully and understood that I believed the right automobile was out there. He also took the time to educate me about the many outstanding features and qualities that make Lexus vehicles so highly regarded. His knowledge of the product, combined with his patience and willingness to answer questions, helped me feel comfortable and confident throughout the process. In today’s market, that level of dedication is rare. Kha truly cares about customer service and was willing to do the work necessary to find that unicorn vehicle that checked all the boxes for me. I left Hennessy Lexus of Atlanta confident that I was making a good decision. I knew a lot more about the Lexus and felt a sense of pride in ownership and membership in a loyal community of Lexus owners. This dealership clearly strives for excellence in its sales staff, and customers benefit from that commitment through outstanding service. If you are looking for a Lexus and want to work with someone who genuinely cares about his customers, knows his product, and is committed to finding the right vehicle for you, I highly recommend Kha Tran.. More

Đánh giá 5 Sao: Kha Tran tại Hennessy Lexus of Atlanta – Tiêu chuẩn Vàng trong việc mua xe Gần đây tôi đã có niềm vui tuyệt vời khi làm việc với anh Kha Tran tại Hennessy Lexus of Atlanta, và tôi không thể Tiêu chuẩn Vàng trong việc mua xe Gần đây tôi đã có niềm vui tuyệt vời khi làm việc với anh Kha Tran tại Hennessy Lexus of Atlanta, và tôi không thể giới thiệu anh ấy đủ cao. Nếu bạn đang nghĩ đến việc ghé thăm đại lý Lexus ở khu vực Atlanta, hãy dừng mọi việc lại và yêu cầu gặp riêng anh Kha. Anh ấy không chỉ bán xe cho tôi – anh ấy mang đến một trong những trải nghiệm mua xe thoải mái, không căng thẳng và thực sự thú vị nhất mà tôi từng có trong đời. Trong một ngành công nghiệp nổi tiếng với chiêu trò ép khách, phí ẩn và mặc cả triền miên, anh Kha nổi bật như một chuyên gia thực thụ luôn đặt khách hàng lên hàng đầu. Ngay từ lần tương tác đầu tiên, anh Kha đã khiến tôi cảm thấy mình là một khách hàng quan trọng chứ không phải chỉ là một giao dịch. Anh ấy dành thời gian lắng nghe cẩn thận những gì tôi đang tìm kiếm – nhu cầu, ngân sách, lối sống, và thậm chí những chi tiết nhỏ mà tôi quan tâm cho sự hài lòng lâu dài. Không vội vã, không ép mua mẫu xe tôi không muốn, và hoàn toàn không có trò “để tôi hỏi quản lý” kiểu truyền thống. Anh ấy minh bạch, am hiểu và cực kỳ kiên nhẫn trong suốt toàn bộ quá trình. Dù tôi hỏi về tính năng cụ thể của các mẫu Lexus, so sánh các phiên bản, lựa chọn tài chính, hay thậm chí bảo dưỡng sau này, anh Kha đều đưa ra câu trả lời rõ ràng, trung thực và dựa trên kiến thức chuyên môn thực tế. Điều thực sự làm nên sự khác biệt của anh Kha là cách anh ấy luôn vượt xa mong đợi. Anh ấy dự đoán những nhu cầu mà tôi chưa kịp nghĩ đến, hướng dẫn tôi qua từng chi tiết của xe với sự nhiệt tình (nhưng không bao giờ quá tải), và đảm bảo tôi hoàn toàn tự tin với quyết định của mình. Quy trình giấy tờ – thường là khâu kéo dài và gây khó chịu – trở nên suôn sẻ và đơn giản nhờ sự chú ý đến từng chi tiết của anh. Anh ấy thậm chí còn theo dõi cá nhân sau khi giao xe để chắc chắn mọi thứ đều hoàn hảo và tôi không còn thắc mắc gì. Mức độ quan tâm này rất hiếm có ngày nay, và nó đã biến một giao dịch thông thường thành một trải nghiệm đáng nhớ và tích cực. Cách tiếp cận của anh Kha mang tính cá nhân vì nó thực sự là cá nhân. Anh ấy đối xử với mọi khách hàng bằng sự tôn trọng, liêm chính và sự quan tâm chân thành. Anh ấy giúp tôi tránh hoàn toàn những drama điển hình ở đại lý và thực sự tận hưởng quá trình chọn xe và lái xe Lexus mới về nhà. Tôi đã từng mua xe ở nhiều đại lý khác, và sự khác biệt khi làm việc với anh Kha là trời với vực. Anh ấy xây dựng lòng tin một cách tự nhiên qua sự trung thực và nhất quán, và đến cuối cùng, tôi cảm thấy như mình có một cố vấn lâu dài bên cạnh chứ không chỉ là một nhân viên bán hàng. Nếu bạn đang ở Atlanta hoặc sẵn sàng di chuyển đến Hennessy Lexus of Atlanta (5955 Peachtree Industrial Blvd), hãy tự tặng cho mình một ân huệ lớn bằng cách liên hệ với anh Kha Tran. Hãy nói với anh ấy là tôi giới thiệu – anh ấy sẽ biết chính xác nên mang đến trải nghiệm như thế nào vì đó là cách anh ấy làm việc mọi lúc. Dù bạn là người mua xe sang lần đầu hay là khách hàng Lexus More

Kha Tran at Hennessy Lexus of Atlanta is truly one of a kind. In an industry where trust matters so much, Kha is the only salesperson I fully trust. He has earned that trust through honesty, consistency, a kind. In an industry where trust matters so much, Kha is the only salesperson I fully trust. He has earned that trust through honesty, consistency, and genuine care every step of the way. Kha never makes you feel rushed or pressured. He listens, understands what matters to you, and does everything he can to make sure you walk away feeling confident and happy. He treats people with respect and integrity, and that is rare and incredibly valuable. Because of Kha, buying a car feels safe and stress free. I know I am always in good hands with him. He is knowledgeable, dependable, and always goes above and beyond to take care of his customers. If you are looking for the best of the best, someone who truly puts people first, Kha Tran is that person. I would not go to anyone else. With gratitude, Chin Su 💙 More

I took my car here for an oil change and to address the check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil check engine light. The service advisor called to inform me that my battery was the wrong size and that they found other issues. I agreed to the oil change and sensor replacement. I was told they needed to keep my car overnight until a part arrived. The defective part was apparently replaced the next day. Since I couldn’t make it back to the service center before closing, I was told by a receptionist that they would leave my key with sales. When I picked up my car and left, everything seemed fine—until a few days later when I wanted to follow up with the auto parts store about the battery size. They confirmed the sizing was accurate for my year/make/model. When I opened the hood, I noticed that my battery’s insulator and hold-down were both missing. The service technician noted in their inspection video that another part was needed for the hold down to be effective. Upon learning this, I had planned to take care of it myself. However, when I checked my car, the entire battery was exposed, with no cover or protective components. This was never mentioned to me. An exposed battery could short-circuit, damage electrical components, or worse. It could have caused a short while I was driving, which is extremely concerning. I reached out to the service advisor about this, but he acted confused and didn’t seem to understand what I was referring to. I was asked to return to the dealer, and when I did, he looked under the hood, took a picture and claimed the service technician hadn’t done anything battery related to my vehicle. He had no explanation for why the battery was left exposed or who had removed the insulator and hold-down. While he offered to review security footage, I didn’t have time to wait. Considering the seriousness of this safety issue, the dealership should review the security footage to make it clear what happened. The resolution provided was that, since I have an aftermarket battery, I had to cover the cost of a new battery insulator and hold-down, which they offered to reinstall at no charge. It’s unacceptable that parts were removed without my knowledge, especially from what I thought was a reputable dealership. It’s a good idea to take pictures and videos of your car before any service, and if you’re planning to visit this dealer, I highly recommend doing so to protect yourself. More

Bought a 2023 for 47K vehicle. Had issues in first week. took it back to service, they pretended the could not ID the issue. Went to diff service provider, they identified the issu Had issues in first week. took it back to service, they pretended the could not ID the issue. Went to diff service provider, they identified the issue immediately and it cost be $2,500 more to repair. Hennessy Lexus refuses to cover it. The Hennessy Warranty and Used cars at this dealership are worthless. Was my 5th Hennessy purchase and last. Never again More