Helder Rosa

You have to ask more questions. Very shady pre owned experience here. Maybe they care for their Ferrari clients but clearly not the same for others. Bought a $180K G Wagon here. The Very shady pre owned experience here. Maybe they care for their Ferrari clients but clearly not the same for others. Bought a $180K G Wagon here. They had pictures of the mileage on the listing. Never said anything about it. It took 3 weeks to get this car. We've done transactions like this in 4 days including shipping. From the condescending finance guy that tried to tell us it was an expensive car that's why some of the issues were there. (We have multiple exotic cars...we understand what cars cost and how it works) Then we get the car and it's got undisclosed scratches on it. The transport guy said that the sales guy told him "they know they are getting a pre owned car". This isn't a beater car at a Kia dealership. It's almost $200K. So no...we don't expect scratches and gouges in it that we don't know about. When we signed we found out the car was driven 1000 more miles by some manager. Too late with shipped paperwork. Apparently the "manager" drove it so hard 1000 miles that the alignment that was just done pulled to the right so hard it wasn't driveable. After $500 mercedes trip to fix this hard driven car we were back to normal. Also was delivered with a giant screw in the tire that only on the 2nd day....we had only driven it to the dealership to get fixed the air all leaked out of the tire. Worst part is I contacted the manager who said he would send me his info and take care of the $500 (least of my concerns here). I heard nothing. I reached out to sales again...nothing. So here I am making good on my promise to tell the truth. Classless condescending Car sales...not surprised. More

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I have been VERY happy with the overall sales process and professionalism with my Client Advisor Emily Rose. This is now my second time coming back to purchase another vehicle with her. This dealership has a professionalism with my Client Advisor Emily Rose. This is now my second time coming back to purchase another vehicle with her. This dealership has a friendly demeanor and atmosphere. The service department excels as well and takes great care of my exotics. I trust this Naples Ferrari team and I look forward to working with them and Emily Rose for years to come. -Dan Naples FL More

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