Great service.
They keep me well informed about the car and its problems.
Sarah was terrific!
Thank you, again for your great service.
You went above and beyon
They keep me well informed about the car and its problems.
Sarah was terrific!
Thank you, again for your great service.
You went above and beyond.
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by johnb.payne
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2024 -
Ferrari Silicon Valley responded
Thank you, John! We're glad to hear that you had a great service experience and that our team kept you well informed throughout the process. We'll be sure to pass along your kind words to Sarah—she’s terrific, indeed! We look forward to assisting you again in the future!
Car was returned the way it was sent (clean and detailed)
, and everything was done the way it should be. Never a worry sending my cars to Silicon Valley Ferrari for service!
, and everything was done the way it should be. Never a worry sending my cars to Silicon Valley Ferrari for service!
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by whswan
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Ferrari Silicon Valley responded
Thank you for your trust and kind words! We're delighted to hear that your car was returned in pristine condition, just as you sent it, and that everything was handled exactly as it should be. It's great to know you have complete confidence in sending your cars to Ferrari Silicon Valley for service. We’re committed to ensuring your vehicles are always in the best hands. We appreciate your loyalty and look forward to continuing to provide you with worry-free service. Safe driving!
Their service is the best that I have received from any
dealership, as I own many different cars., I have yet to find a dealership that provides better overall service, and the people at the dealership fro
dealership, as I own many different cars., I have yet to find a dealership that provides better overall service, and the people at the dealership from the Manager down to the mechanics Are the best that I have experienced in my 55 years of vehicle ownership.
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by maverickglobalsteve
Service Price Transparency
Aug 28, 2024 -
Ferrari Silicon Valley responded
Thank you so much for your incredible feedback! We are truly honored to hear that you consider our service the best you've received from any dealership, especially given your extensive experience with different vehicles over the years. It means the world to us that our entire team, from the Manager to the mechanics, has made such a positive impression on you. Your satisfaction is our top priority, and we’re committed to continuing to provide the exceptional service you’ve come to expect. We appreciate your trust and look forward to serving you for many more years to come. Safe driving!
Excellent Crew as always!
Thank you for always doing a great job taking care of my car.
Thank you for always doing a great job taking care of my car.
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by tonysuzer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Pulido, Sarah Britts
Aug 28, 2024 -
Ferrari Silicon Valley responded
Thank you for your kind words! We're thrilled to hear that our crew consistently provides excellent service and takes great care of your car. It's always our pleasure to ensure your vehicle is in top condition. We appreciate your trust and look forward to continuing to serve you. Safe driving!
Communication was poor, I had insurance work done and I
felt like i was being pushed into items that were not needed - When i recieved my 599 back - it was filthy the trunk was full of debris and trash fro
felt like i was being pushed into items that were not needed - When i recieved my 599 back - it was filthy the trunk was full of debris and trash from the windshield i stall- my trunk light was no longer working - appears the bulbs were removed and not replaced - I am extremely disappointed in the level of service - i have taken 2 of my ferrari here and this was the first time the vehicle was returned in this manner and was just an overall bad experience.
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by jason
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Pulido
Henry did a great job keeping in touch but the repair
took way too long to accomplish. 1 month for a previously addressed problem took too long.
took way too long to accomplish. 1 month for a previously addressed problem took too long.
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by SWK5000
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Pulido
Aug 28, 2024 -
Ferrari Silicon Valley responded
Thank you for your honest feedback. We're glad to hear that Henry did a great job keeping in touch, but we apologize for the delay in completing the repair. We understand that a one-month turnaround for a previously addressed problem is frustrating, and we appreciate your patience. Please know that we’re working to improve our processes to prevent such delays in the future. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out. Your satisfaction is important to us.
Best Ferrari dealership I’ve been to.
And best car dealership I’ve been to. Very respectful of all my wishes.
And best car dealership I’ve been to. Very respectful of all my wishes.
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by jeffrey.watkins3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Pulido, Keith Lui
The team at Ferrari of Silicon Valley always makes you
feel appreciated and part of an extended community of enthusiasts.
feel appreciated and part of an extended community of enthusiasts.
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by jeffrey.scheaffer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kris Narez, Julija Zukova
The work done on my last visit, as always, was very
professionally handled and all issues resolved. The whole team there (especially Sarah Brittis) are fantastic and it also gave me an opportunity to l
professionally handled and all issues resolved. The whole team there (especially Sarah Brittis) are fantastic and it also gave me an opportunity to look at all the cars for sale!!
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by INGRISELLI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Pulido, Sarah Brittis
Easy to book appointments and great communication as to
the what and how to fix issues
the what and how to fix issues
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by PERRYTAORMINA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kris Narez