"In April 2021 we received excellent service from Julien..."
In April 2021 we received excellent service from Julien Mendez, Service Advisor. Julien was a good communicator and kept us informed throughout the process.
Camelback Ford went the extra mile for us. Our maintenance work lasted 2 days and we were provided with a rental car that had just 5 miles on it.
We received a warm greeting from Herb Jernukian while we were in the lobby. The whole team at Camelback seemed friendly and glad to be of service to their customers. This is definitely a place we want to do business with!
Other Employees Tagged:
"Great experience and great people!! Thank you all very..."
- Jared Colegrove
Great experience and great people!! Thank you all very much for making this process so easy and seamless! Will definitely be returning for future commercial purchases!
"Cody, Lexi, Alfonso and Herb were absolutely amazing...."
Cody, Lexi, Alfonso and Herb were absolutely amazing. Could not have asked for a better buying experience. They all listened to what I was looking for. Thanks for everything
"Ty was a great guy! He knew his stuff and gave it to us..."
Ty was a great guy! He knew his stuff and gave it to us straight. No dancing back and forth with the numbers, no bs. Also he was amiable and fun guy. 10/10 recommend
"Awesome experience!! Cody, Lexi and Jose were very..."
Awesome experience!! Cody, Lexi and Jose were very professional through the whole process. I know I gave them a hard time, but they are definitely the best dealer I worked with by far!
We even had a mix up on my finance contract and they were extremely helpful in making it all right. 5+ dealer in all categories!!
I dealt with several other Ford dealers, don't waste your time and come straight to Camelback Ford!
"I have had nothing but great service from Camelback Ford..."
I have had nothing but great service from Camelback Ford Lincoln since I moved to Arizona. I moved here in December 2019. Took my Lincoln Continental to them by recommendation of a friend. I must say they are top notch in customer service and delivery. So, it was without question that I sought them for the purchase of my next vehicle.
I cannot be more pleased with the help and service they have provided in getting me into my new Ford Raptor. The time they took in setting everything up and making my transition go without a hitch was awesome.
I highly recommend them to all my friends.
"Awesome car! Great experience! Rick Silverman is the..."
Awesome car! Great experience!
Rick Silverman is the best~always! I am on my 4th car purchased from Camelback Lincoln and Rick. Michael Vu, JP, and Ryan in the service department are always so friendly and accommodating too. Check them out!
"Always perform an in depth search"
I was interested in buying one of the used vehicles listed for sale. I ran the VIN and saw several photos of the vehicle from other dealership cache listings from the past few years, as well as the photos from when the dealership took the vehicle in on trade before it had gone through reconditioning. All photos showed the vehicle with tint already on the windows.
Going through TrueCar, I was provided with a price breakdown which included a $499 charge for window tinting. I submitted a question asking why there is a charge to tint the windows when the windows already had tint. This was the response:
"The $499 charge includes the life time warranty on the tint, which protects you from fading, bubbling or peeling. This is not a mandatory option, it may be deleted if you are not interested in it."
For some reason this seems to be a very common practice with large local dealerships. To charge for a service that will not be performed, because the service was already performed several years ago.
I’m not sure why this considered an acceptable business practice, and not considered being purposely deceitful to consumers. If I had gone through with purchase of the vehicle, I'm 100% convinced that I would have been charged for a service that had already been performed years ago.
It only makes me wonder what other deceitful practices this dealership engages in to try and defraud consumers.
EDIT: At the General Manager request, I'm including what was asked of me in this review:
The General Manager himself reached out to me, responded to every question I had immediately, offered a home delivery, offered to do as much from home as I wanted to allow me to stay safe, he explained the optional adds, and offered to remove anything I didn’t see the value in or want…
"Best car buying experience ever! Eric was awesome!..."
Best car buying experience ever! Eric was awesome! Knowledgeable, friendly, honest, and efficient. Dealership was great, too! Buying our new car from Camelback Ford was painless and easy. Highly Recommend!
Other Employees Tagged:
"Eric is a top notch sales guy with a great personality ...."
- Big Dog
Eric is a top notch sales guy with a great personality . He is not the pushy type sales person that dealerships are none to be
Other Employees Tagged: