Hieu Nyguyen

Group 1 Toyota North Austin responded

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your recent service experience. We understand your concerns regarding the coolant level, communication about your vehicle's condition, and the cost of the services performed. Clear communication and transparency are important parts of the customer experience, and we regret that you feel we fell short in these areas. Our goal is to ensure customers are informed about recommended services, pricing, and any issues identified during their visit so they can make informed decisions about their vehicle's care. We are disappointed to learn that this was not your experience. We take your feedback seriously and would appreciate the opportunity to review the details of your visit and better understand your concerns. Please contact Josephine Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 at your convenience, if you would like to discuss this further. Thank you for bringing this matter to our attention. Feedback like yours helps us identify opportunities to improve our service and communication with our customers.