Howard Finley
Howard Finley at Matthews Hyundai of Schenectady

Howard Finley

Service Advisor

Matthews Hyundai of Schenectady

4101 State Street
Schenectady, NY 12304

4.8
111 Reviews
4.8

111 Reviews

Write a Review

Dealership Experience

1 yr, 8 mos

Industry Experience

53 yrs, 8 mos

Languages Spoken

English English

111 Reviews of Howard Finley

August 24, 2025

Dealership Rating
Employee Rating

The 2nd & 3rd time I went back for the last thing that had to be resolved with my car, was the best experience I have had. Howard was very understanding & listened to my problem. Thank you Howard Dean More

by Dhitch13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 23, 2025

Dealership Rating
Employee Rating

Very customer oriented. Took the time to explain, in detail, what had to be done. Very nice to deal with. More

by ajleonardi444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 21, 2025

Dealership Rating
Employee Rating

Matthews Hyundai of Schenectady Is great the woman at the service desk was very polite. She came out and told us what we needed done to the car. More

by Punkin373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dejon Lewis

August 17, 2025

Dealership Rating
Employee Rating

Very difficult situation dealing with the shop. Felt like they should have said up front they could not help me. More

by JDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 19, 2025

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

August 11, 2025

Dealership Rating
Employee Rating

If I could give this service department 0 stars, I would. I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own an More

by nfcobb9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Domonique Scott-Henry

Aug 13, 2025

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

August 07, 2025

Dealership Rating
Employee Rating

I have given excellent care each time I have been there,,Howard Finley greeted me upon arrival for my service appointment--he told me how long it would be and directed me to waiting area,told me abou More

by PATTYBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Domonique

Aug 11, 2025

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

August 07, 2025

Dealership Rating
Employee Rating

Howard is awesome! !! He made everything go smooth and took the stress away from me regarding a very difficult situation! I cannot thank him and his team enough! They we More

by DMFHARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2025

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

August 06, 2025

Dealership Rating
Employee Rating

Good, helpful service and staff. Communicated often and clearly. I was able to get a next day appointment More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dejon Lewis , Two women working in the service area were helpful and friendly

Aug 07, 2025

Matthews Hyundai of Schenectady responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

August 05, 2025

Dealership Rating
Employee Rating

Always courteous and respectful of me and my time . Pleasure to deal with entire staff More

by DEBRA99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dejon Lewis

Aug 06, 2025

Matthews Hyundai of Schenectady responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 26, 2025

Dealership Rating
Employee Rating

Good hearted people, kind and welcoming. Especially Monalysa of the service department and the entire service department crew,, they are awesome and wonderful people. More

by Emmanuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monalysa of Service Department

Jul 28, 2025

Matthews Hyundai of Schenectady responded

Hi Emmanuel- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

1
...

Dealership Inventory (346 Vehicles)

new 2025 Hyundai SANTA CRUZ car, priced at $42,369
2025 Hyundai SANTA CRUZ
new
Phantom Black exterior
Automatic
All-wheel Drive
new 2025 Hyundai Santa Fe car, priced at $45,335
2025 Hyundai Santa Fe
new
Green exterior
Automatic
All-wheel Drive
new 2025 Hyundai IONIQ 5 car, priced at $46,840
2025 Hyundai IONIQ 5
new
Cyber Gray exterior
Automatic
All-wheel Drive
new 2025 Hyundai TUCSON Hybrid car, priced at $37,565
2025 Hyundai TUCSON Hybrid
new
Cashmere exterior
Automatic
All-wheel Drive
new 2024 Hyundai Santa Fe car, priced at $44,700
2024 Hyundai Santa Fe
new
Gray Matte exterior
Automatic
All-wheel Drive
new 2025 Hyundai SANTA CRUZ car, priced at $32,020
2025 Hyundai SANTA CRUZ
new
White exterior
Automatic
All-wheel Drive