Hussein Farzad

Very Disappointed With Orisman Volkswagen Mazda of Rockville I would strongly caution anyone considering buying a vehicle from Orisman Volkswagen Mazda of Rockville. Our experience has been extreme Rockville I would strongly caution anyone considering buying a vehicle from Orisman Volkswagen Mazda of Rockville. Our experience has been extremely disappointing, especially when it came to customer service after the sale. Before our salesperson left, he sent us a link asking us to give the dealership a five-star review. Fortunately, we did not do that because several problems came up almost immediately. First, it took one week for the vehicle to be delivered, and we were not given clear information about when it would arrive. The lack of communication made the process frustrating and stressful. Second, we were given only one key. It would have been helpful if the salesperson had clearly told us before the sale that the vehicle came with only one key. We did not find out until afterward, and getting a replacement key cost more than $500. We purchased the vehicle for our daughter because we wanted something reliable for her to drive to college. After signing the paperwork, we barely saw our salesperson again for the rest of our time at the dealership. It felt like once the paperwork was signed and the commission was earned, the customer was no longer important. Unfortunately, about one month after purchasing the vehicle, it broke down while our daughter was three hours away at college. We later discovered that there were issues with the vehicle that apparently were not caught during the dealership’s inspection before it was sold to us. We called the dealership multiple times trying to speak with a manager. We were told that one of the two managers would call us back. Nobody called back. Eventually, manager MO returned our call. After explaining the situation, we were told to take the vehicle to the closest Volkswagen dealership and that they would cover the repair. We followed those instructions and had the vehicle diagnosed. After the warranty coverage was applied, we contacted MO with the remaining total. That’s when the story changed. We were told that if we had brought the vehicle back to Orisman, they could have covered 100% of it, but because we took it somewhere else, there was nothing they could do. That’s extremely frustrating because we only took it somewhere else because we were specifically told to take it to the closest Volkswagen dealership. Our daughter was three hours away at college with a broken-down vehicle. We were trying to get her safely back on the road—not trying to create a problem for the dealership. Based on our experience, be very careful and ask a lot of questions before buying here. Confirm the delivery timeline, ask how many keys are included, and make sure you understand exactly what will happen if the vehicle has problems after the sale. Our experience has left us feeling that once you sign the paperwork, customer service becomes a completely different story. We expected better from a Volkswagen dealership and are extremely disappointed with how this situation was handled. More

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Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!! Everyone that we encountered during the purchase of our new Mazda was great!! More

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This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda More

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