Ian Martin
Ian Martin at BMW of West Chester

Ian Martin | Page 28

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
286 Reviews

My love for BMW started at an early age. My father has always held the brand in the highest regard being an ex-race car and motorcycle driver and working on the sales side of the business for for the last 28+ years. Part of my Senior year of high school was spent living in Germany where I was able to go see the Welt (have been back twice since) and experience BMW on the road in its native environment. One of the greatest experiences of my life. I am passionate about the brand and my family of owners. Come join us.

Dealership Experience

10 yrs, 6 mos

Industry Experience

10 yrs, 11 mos

Specialties & Trainings

Performance Center Delivery

BMW ///M Sales

View more specialties & trainings
5.0

286 Reviews

Write a Review

286 Reviews of Ian Martin

January 03, 2018

Dealership Rating
Employee Rating

BMW X1 xdrive35i Great service and helpful information. Ian, my sales rep, was courteous, informative, and, most of all, not pushy. He was determined to make me feel c More

by sps0301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2018

BMW of West Chester responded

That's our goal every time. Thank you for your complimentary words for Ian and thanks again for choosing Otto's BMW.

December 23, 2017

Dealership Rating
Employee Rating

Great experience Ian was super helpful and patient. I felt very special when I made my purchase, they were expecting me and had everything ready to go for an efficient More

by Leslie pott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2017

BMW of West Chester responded

Excellent! We are so pleased to hear you enjoyed working with Ian and our sales team. Enjoy the holiday season in your new BMW!

December 11, 2017

Dealership Rating
Employee Rating

Terrific experience Ian and Brian took the time to educate me and were very patient. Ian was friendly and I felt no pressure to make decisions. The entire process was f More

by Laura123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Menda

Dec 12, 2017

BMW of West Chester responded

Outstanding! We're pleased to hear of your terrific experience with Ian and Brian. Welcome to the Otto's BMW family.

December 08, 2017

Dealership Rating
Employee Rating

Wonderful Experience Ian made the experience quick, painless and enjoyable. He answered all of our questions and offered help with anything in the future. This is our seco More

by carol123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2017

BMW of West Chester responded

Thank you for complimentary remarks for Ian M and for being a loyal member of the Otto's BMW family. Enjoy the upcoming holiday season.

December 03, 2017

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Employee Rating

Superior service From the moment I entered the front door to the showroom I was impressed with the genuine attention that I received from the greeter to my amazing sal More

by Mary Lynn Needs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2017

BMW of West Chester responded

Thank you for the wonderful review and compliments for Ian M and our team. Enjoy the holiday season in your new X1.

December 02, 2017

Dealership Rating
Employee Rating

Exceeded MyExpectations! This was my first BMW purchase and I was definitely impressed with the customer service and friendly staff. Ian Martin was my salesman, and was very More

by Cindy Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2017

BMW of West Chester responded

Thank you for your kind words for Ian M and our team. Welcome to the Otto's BMW family.

November 22, 2017

Dealership Rating
Employee Rating

New lease. Ian Martin and the entire Otto's team were professional and a pleasure to work with. All of the paperwork was prepared and available for my arrival fr More

by jrappold
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2017

BMW of West Chester responded

Thank you for your excellent review and complimentary words for Ian and our team. We're glad to hear we made the distance you traveled to do business with us was worthwhile.

November 22, 2017

Dealership Rating
Employee Rating

A nice person We weren't sure what we wanted, or even if we wanted a BMW. Ian spent several hours with us, answering our questions, going for a test drive and answ More

by John R
Customer Service
Friendliness
Recommend Dealer
Yes
Nov 28, 2017

BMW of West Chester responded

Thank you for your kind words for Ian. We are delighted to hear he was able to assist you in finding the BMW that best suited your needs. Thanks again for choosing Otto's.

September 05, 2017

Dealership Rating

Fiendly, informative but no pressure service Ian Martin has been available for all of my extra questions or concerns. Courteous and a gentleman as well as a knowledgable helpful salesman. He ma More

by Ruby Tremblay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 05, 2017

BMW of West Chester responded

Thank you so much for your wonderful feedback and compliments for Ian. We're delighted to hear you were so pleased.

September 01, 2017

Dealership Rating
Employee Rating

Organized Ian Martin handled my transaction and was well organized. It was not the normal 'all-day' at the dealership. It was very quick, but thorough. Ian t More

by Chuck T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cristina Acosta

Sep 01, 2017

BMW of West Chester responded

We're pleased to hear Ian was able to accommodate your purchase needs so efficiently. Thank you for choosing Otto's BMW.

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