Ilya Sigalov
Ilya Sigalov at Antwerpen Volkswagen

Ilya Sigalov

Sales Manager

Antwerpen Volkswagen

8065 Ritchie Highway
Pasadena, MD 21122

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4.8
9 Reviews

Dealership Experience

1 yr, 8 mos

Languages Spoken

English English

4.8

9 Reviews

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9 Reviews of Ilya Sigalov

October 14, 2025

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Employee Rating

Car battery died less than 3 weeks in and the heat is a problem as well. I reached our 30 day warranty is worthless and I’m left to make the repairs myself More

by calexander1love
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sam Serio, Kameeri Day, Trevor Zolman, Emelie Knight, Chris Barde, Chris Porter , Sabrina Buck, Marcus Gallion, Luis Soto

Oct 17, 2025

Antwerpen Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 04, 2025

Dealership Rating
Employee Rating

Very nice deal and people thank you for your service and keep doing good things help More

by gwendolynjgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Serio, Kameeri Day, Trevor Zolman, Emelie Knight, Chris Barde , Sabrina Buck, Marcus Gallion, Ray King, Luis Soto

Oct 04, 2025

Antwerpen Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2025

Dealership Rating
Employee Rating

Llya and Nicholas Kratsas are very nice helpful and good with there jobs. They will work with you no matter what situation your in. They sold us a very nice 2025 Volkswagen Atlas. More

by MALIDO013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Kratsas

Sep 14, 2025

Antwerpen Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2025

Dealership Rating
Employee Rating

Antwerpen Volkswagen has given me a great experience. Very Professional. Polite staff wonderful hospitality. Excellent management. If I could only use two words it’s would be Above & Beyond. Thanks for m More

by Von
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Serio, Chris Porter, Trevor Zolman, Emelie Knight, Mike Williams, Chris Barde , Ray King, Luis Soto, Mitchell Stainback

Aug 07, 2025

Antwerpen Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 16, 2025

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Employee Rating

I recently purchased a used Acura MDX from this dealership, and the experience was excellent from start to finish. The team was professional, polite, and made the entire process smooth and stress-f More

by amde2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Barde

Jul 16, 2025

Antwerpen Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2025

Dealership Rating
Employee Rating

I came in late in the afternoon just to look at one of the SUVs. Billy was quick to help answer all of my questions and was thorough in his explanations. He was professional, personable, and patient when More

by ls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Serio , Billy Wilson, Kevin Gilbert

Jul 04, 2025

Antwerpen Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

June 04, 2025

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Employee Rating

Buying experience was fine however a week later I noticed rust spots all over the car. It was clearly iron dust from transport or stored near manufacturing. I live 2 hours from this dealership and drove down More

by thomaspmurphy2nd
Recommend Dealer
No

Other Employees Tagged: Sam Serio, Chris Barde

Jun 08, 2025

Antwerpen Volkswagen responded

Thomas, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

Jun 09, 2025

thomaspmurphy2nd responded

The only opportunity I had to discuss "in greater detail" was by taking a 4 hour road trip back to the dealership. I had four conversation with four different people over the course of a month. I was sold a vehicle with pieces of metal embedded in the clear coat. This shouldn't cost me a day of my life (with a paid vacation day and wait time to fix it) to resolve. It should be as simple as "we'll work with a local dealership to get this resolved" or "take it to a detailer and send us the bill". The sales associate's exact words were "we were good enough for you to drive here for a deal but not good enough to have the opportunity for your service your vehicle." I called around and got detailer quotes in the range of $200-300. I don't see this as a massive expense that's unreasonable to cover to save a customer the hassle of wasting away a day on something that shouldn't have been in the first place. How am I wrong here?

March 27, 2025

Dealership Rating
Employee Rating

Great people friendly environment fear deals I would like to thank to SAM and CHRIS More

by alenrasidkadic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Serio, Trevor Zolman, Chris Barde , Sabrina Buck

March 15, 2025

Dealership Rating
Employee Rating

The dealer are very nice, helpful, respectful and helpful and they really will help you to get a car More

by bangurahamida97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trevor Zolman

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