Isaiah Harris | Page 2

Leased a car in 2023, and bought some additional warranties. I was told I can cancel them whenever I traded in or sell the car. I traded it like a month ago, reached in different ways. I drove to th warranties. I was told I can cancel them whenever I traded in or sell the car. I traded it like a month ago, reached in different ways. I drove to the dealer, sent email and messages. Finally got one response back, I haven't received my check until now. I filed a complaint. More

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We bought a 2022 Pacifica from this dealership. I bought it on a Friday and several things needed done to it before I picked it up. So I told them I would be back with my husband the following Th I bought it on a Friday and several things needed done to it before I picked it up. So I told them I would be back with my husband the following Thursday to pick up the vehicle. When we returned the following week on Thursday. Nothing had been fixed on the van at all, it had not been touched. We were promised two key xxxxxxand they only had one. We were promised front floor mats and some other minor things. We had to go get lunch and come back so they could do the things on the van they hadn't done. And come back. So we did. We still didn't have two key xxxxxxor the floor mats though. She said she would mail them to us. On the way home the drivers visor fell down. The 5 days later we found out the the sliding door on the passenger door window didn't work. When I called about these things/ I was told that I should have found these things out when I inspected the van and the were not taking care of these things. 2 weeks later I got the floor mats finally. Then I got the key phob a week later not programed! I then called the dealership and ask to talk to a manager and told them what I was dealing with. I spoke to Jason and explained everything to him. We live approx. 2 hours from them. Jason let us take our van to a local dealership and paid for fixing all the problems. I am so grateful to Jason for taking care of us. Because I was at my whit's end and now my van is wonderful and it is all because of Jason. Thank you so very much Jason! More

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They were really amazing and helpful when it came to looking fir a car that I could afford! looking fir a car that I could afford! More

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Salesman sold me a protection package, saying certain things were covered. Yet,Service tells a different story, acting as if filling out a claim was a big deal. Typical spend $6k on protection package ye things were covered. Yet,Service tells a different story, acting as if filling out a claim was a big deal. Typical spend $6k on protection package yet it’s not covered. Plus they are biased against female buyers. They couldn’t even find my vehicle in the system under my name. Recognize female buyers. More

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Thanks for all your help and time with assisting me find the best vehicle for me.Great salesman will recommend my family and friends the best vehicle for me.Great salesman will recommend my family and friends More

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Friendly staff, low pressure, and very personable . Would buy here again! Ask for Michael Daniels! Would buy here again! Ask for Michael Daniels! More

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The service is very poor. I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial I was given a false approval by the sales representative. I also was told my payment be one number upon signatures it was much more and the financial representative was extremely rude and disrespectful he also told multiple untruths covering their tails. I was given no paperwork on the vehicle what so ever given keys to drive off and then they began saying the bank wanted more documentation which I provided every single time and have proof of it they lied saying they been attempting to reach me and had not they began yelling and being rude being the vehicle back. Why would you allow someone to take a vehicle if it had not been 100% approved and you had an absolute approval from the bank. This has caused me a disturbing amount of distress I’m suing. Even the manager yelled at me and wouldn’t allow me to speak continuously speaking over me I’m sure based off his coworkers lies. I even submitted my personal information for them to get what they needed on their own so there be no more confusion. I submitted all the documentation that we had again the financial lies again saying he hadn’t received when again I had proof of such . I’d also spoken with another employee and sent him the documentation finding out he’d done nothing with it at all. I’d made clear I didn’t want to work with the rude unprofessional financial rep they’d continue to allow him to reach out to me. He refused to get on the phone and Janae Andrews tells me he’s not getting on the phone Bro he told u this and that which was a lie at that point it was something different. My Mom asked why they needed her personal card she was told for registration purposes and when I called the bank myself we were told it was all a lie. I began speaking with the manager at the bank they swore I was speaking with the wrong company when I was told they work both and it’s literally a click of a button and they work both. What we didn’t have we even sent off for it. It’s been the greatest mess I’ve ever experienced. I’ve never been treated and spoken to I’m such a manner as if I was not a human at all. You’d think that the customers would be treated with kindness and the bad responses on here would matter. Janae also asked for my phone to post a review I didn’t because she’s told me so many untruths. I no longer trusted her word but was in need of a vehicle so I left it alone when all along my family was telling things were not right run from them. Now I’m going through this but God definitely knows best and sometimes it’s his way of sparing us from things that aren’t good for us. It’s Blessings!!! The soaring that is I’ve asked for corporates information more than once I’ve been ignored and for the owner I’ve been provided with no information at all. More

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Mang was Awesome! She worked hard to get me a good deal and I Love my new truck. Go see her! She worked hard to get me a good deal and I Love my new truck. Go see her! More

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They completely wasted my time. I was looking to sell my vehicle and asked for a ballpark estimate before I drove it to them over an hour away. They sent me a link to get an estimat I was looking to sell my vehicle and asked for a ballpark estimate before I drove it to them over an hour away. They sent me a link to get an estimate and said it should fall in that range. I made an appointment and then made the drive there, and Louis wasn’t even there. Someone did end up helping me after waiting for a little bit, and he took the keys to look at the vehicle. He came back and I told him the range I was looking at and he said he would run it past his manager. He came back a bit later and just handed me the keys and said they weren’t interested. They could have told me that before I drove down there. Instead, they have their internet sales people push to get you in the door at any cost and without regard to your time. These guys are terrible. On the bright side, I drove the vehicle over to the dealer next door and they gave me what I wanted. I will never work with Andy Mohr again since they just wasted about 5 hours of my time. More

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Recently drove to Andy Mohr to look at a truck. Had corresponded with the dealer ship regarding pricing and availability of the truck I wanted to purchase. Repeatedly verified that the truck was Had corresponded with the dealer ship regarding pricing and availability of the truck I wanted to purchase. Repeatedly verified that the truck was at the dealership and available before making the three hour drive. Upon arrival, I was told it had been sold several days prior, even though I was told it was available that morning. Then tried selling me another truck that I had no interest in. Very unprofessional and poor integrity. More

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