Isidore Otero

Re: Unprofessional Service and Possible Malicious Damage at 777 Nissan I recently brought my 2019 Nissan Frontier SV Crew Cab to 777 Nissan for a routine oil change, and it turned into a frustrating expe at 777 Nissan I recently brought my 2019 Nissan Frontier SV Crew Cab to 777 Nissan for a routine oil change, and it turned into a frustrating experience that left me questioning the integrity of their service. The day after the oil change, I noticed a rattling noise that wasn't consistent but became more noticeable over the next couple of weeks. Concerned, I took my truck back to 777 Nissan on Thursday afternoon, October 23rd, when the rattling worsened. I was promised a call back by 10 AM the next day but never received one. After calling to follow up, I was sent a text with a link to check the status of my vehicle. The recommendations were: Replace the blower motor ($375) Replace the lower fan shroud ($984.66) Here's where things went off track: The blower motor was already replaced at Findlay Nissan Henderson, and I had been told that the noise at the highest fan setting was "normal." The fan shroud had a clean, straight-edged cut, not wear and tear. There was no evidence of impact damage, like from rocks or road debris. It was clearly cut by something sharp, which I documented with pictures. To give some context, this was my first time using 777 Nissan for service. All my previous service was done at Findlay Nissan Henderson, and my truck had been in perfect condition until now. When I explained that the blower motor had already been replaced and that the fan shroud was clearly cut, the service rep tried to suggest it was just "normal wear and tear." But my truck is only six years old, a daily driver, and never off-road. When I showed him the photos, he agreed the damage didn't look like wear, but more like something had intentionally cut the plastic. He even said, "I have my own suspicions," which raised even more red flags for me. At this point, I was not going to pay for a new blower motor (which was practically new) or nearly $1,000 to replace a part that was obviously damaged during the oil change. I was told the fan shroud could be left out without causing engine damage, as long as the truck doesn't overheat. I left without the fan shroud, but I'm upset that something seemingly malicious occurred during a routine service. I'm sharing this experience in hopes that others don't have to deal with the same. I have pictures of the damaged fan shroud and am happy to provide them if requested. Bottom line: Beware when taking your vehicle here. I'm taking this matter further to hold those responsible accountable. More

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Friendly associates, quick service, and great facility Everyone is friendly and accommodating. The waiting area is comfortable and convenient. Everyone is friendly and accommodating. The waiting area is comfortable and convenient. More

by Jeffswtz Verified Customer Verified Customer

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Very clean and professional. The service is amazing and customer care is a great quality of your dealership. The service is amazing and customer care is a great quality of your dealership. More

by Christina Verified Customer Verified Customer

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