Ismael Ayala

This dealer needs to improve its customer service. I’m not saying it’s bad, but it could be better considering the brand it represents. Customer service is a key aspect of what the brand stands for. I I’m not saying it’s bad, but it could be better considering the brand it represents. Customer service is a key aspect of what the brand stands for. In car sale's the importance of customer service is much more evident. More

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The salesman was very polite and very professional. The location was clean. I also purchased from parts and the associate was very helpful The location was clean. I also purchased from parts and the associate was very helpful More

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Fast, professional service for my EV6. I was given a courtesy vehicle and regular updates on my vehicle. Would recommend. I was given a courtesy vehicle and regular updates on my vehicle. Would recommend. More

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I was very satisfied with the service I was given . Thank you I will come back again. Thank you I will come back again. More

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Ismael the Service advisor was very clear and concise in service offerings, options and confirmed my choices. Great service turnaround and excellent customer service service offerings, options and confirmed my choices. Great service turnaround and excellent customer service More

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Very personable and helpful as well as thorough in service and explanation! They let me know when my car was done with all that was done plus a video I was impressed! Thank you to my Vacaville Kia service and explanation! They let me know when my car was done with all that was done plus a video I was impressed! Thank you to my Vacaville Kia More

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My recent visit for routine services was a great overall experience. Excellent customer service and efficiency. They also honored a few coupons I had. Telluride and Stinger going strong! Thanks, Jason and t experience. Excellent customer service and efficiency. They also honored a few coupons I had. Telluride and Stinger going strong! Thanks, Jason and team. RG More

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The service staff was very professional and helpful. Ismael was very helpful and knowledgeable. The tech even vacuum and wash my car. Ismael was very helpful and knowledgeable. The tech even vacuum and wash my car. More

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Great service after a really bad experience with the service team at the Concord dealer. Ismael was great! service team at the Concord dealer. Ismael was great! More

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Staff was friendly and pleasant. Waiting area was clean. It took a little longer than it should have, 2 hours, for an oil change. But I always expect some kind of delay; all is go Waiting area was clean. It took a little longer than it should have, 2 hours, for an oil change. But I always expect some kind of delay; all is good. More

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