Ismael Dastagirzada

Always provides great customer service! Will do what they can to promptly provide service date and return my car as quickly as possible . Will do what they can to promptly provide service date and return my car as quickly as possible . More

by GREG@MCKINLEYCP.COM Verified Customer Verified Customer

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Very attentive ,helpful, cheerful and friendly. Went over and beyond. Listens and took care of everything. Went over and beyond. Listens and took care of everything. More

by Olivia Verified Customer Verified Customer

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5 star experience with the whole dealership A+. Thank you Ishmael and the service department. Thank you Ishmael and the service department. More

by TH Verified Customer Verified Customer

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They have been serving my car since 2016. I’m happy with the service they have provided. I’m happy with the service they have provided. More

by BOB_ANDREWS Verified Customer Verified Customer

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Very attentive and resolve all the problems and not very pushy to resolve non-problems! Love going there for my servicing. Also update frequently pushy to resolve non-problems! Love going there for my servicing. Also update frequently More

by Panneer Verified Customer Verified Customer

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BEST DANG SERVICE EVER! THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY E THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY EXPERIENCE OF WORKING TOGETHER FOR SEVERAL YEARS. THESE FOLKS GO ABOVE AND BEYOND ON CONSISTENTLY - NOTHING MATTERS MORE IN THIS BUSINESS THAN THAT! CLEARLY I AM PICKY AS xxxx! I AM ALWAYS LOOKING FOR A PLACE WHERE I CAN RELY ON A RELATIONSHIP FOR DECADES AND BE TREATED WITH THAT EXTRA SPECIAL CARE. NOT EVERYONE NEEDS THAT BUT IT SURE IS DANG NICE TO GET THAT LEVEL OF CUSTOMER CARE EVER SINGLE TIME AT AUDI LIVERMORE CA More

by ECEREGHINO Verified Customer Verified Customer

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Quality service with great customer service done on time. The team at Livermore was fantastic The team at Livermore was fantastic More

by GREG_FINA Verified Customer Verified Customer

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Ishmael is approachable & nice. Am not afraid to ask questions. Dealership is near my place Am not afraid to ask questions. Dealership is near my place More

by nonotchpw Verified Customer Verified Customer

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I had Audi Q7 since 2022 And have visited this dealership multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky brakes. During multiple visits Nancy told me that she was surprised to hear about squeaky brakes because that’s not an issue that Audi typically has. Eventually, I recorded the video and brought it in. After reviewing the video with Ismae he has acknowledged that this is an ongoing issue with Audi and that if we wanted them to look at it, it would cost close to $600 for each break even if it’s just a pebble stuck on the brakes. He insisted that this was not covered by the extended Warranty but if we wanted to complain to someone, we can call the number he can provide. The only tire or break service that is covered by the extended warranty is “visual check.” Staff is not rude, but not compassionate or empathetic either. The service is usually rushed, the interactions are quick and cold, not a lot of conversation or dialogue or willingness to listen. The reality is that if we treated me like that during the purchase phase or if My car brakes were squeaking this loud during test drive I would not have purchased the car. Everything worked for about 12 months, but after the first year something is always a little off. I can tell that both the staff and our family are all exhausted from frequent visits and tense conversation. I do not recommend purchasing Audi and I do not recommend this dealership. More

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Wonderful service , friendly staff. I would recommend Livermore Audi to colleagues inquiring about fair pricing and great friendly service. I would recommend Livermore Audi to colleagues inquiring about fair pricing and great friendly service. More

by jamieholmes_79 Verified Customer Verified Customer

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