Ivan Figueroa

I received a recall notice and a $50 gift card for a 2019 Atlas. I’ve never owned a 2019 Atlas or any other VW. I called the dealer to find out how they got my name, thinking someone stole my identity. I spo Atlas. I’ve never owned a 2019 Atlas or any other VW. I called the dealer to find out how they got my name, thinking someone stole my identity. I spoke to three different employees - one each in sales, service, and finance, as well as someone in the corporate office. No one could tell me anything, other than it could be a marketing scam. I then emailed the GM, Ivan Figueroa, since he was never available to take my call, but received no response. Where is the customer service? And why isn’t anyone being honest about the mailings? Why hasn’t the GM answered my emails? More

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