Ivan Perez | Page 3

We were at Momentum at 4:10 PM to sign the contract documents. We waited more than an hour to be called in to sign the documents. In the office it took another hour to complete signing the documents. B documents. We waited more than an hour to be called in to sign the documents. In the office it took another hour to complete signing the documents. By the time we got out it was 7:30 PM. I never thought it has take almost three hours to complete the process. The cost for prepaid maintenance was not explained properly. I would say the experience at finance dept was tiring. I would rate the finance dept at 2.5 STARS Our salesman Ivan Perez was courteous, never pushy and promptly returned my calls and was easy to work with. I would rate him at 5 STARS. More

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They were very friendly and went out of their way to please! I will definitely return to purchase my next vehicle. please! I will definitely return to purchase my next vehicle. More

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I love this Dealer I have always treated customers efficiently and effectively they are very friendly Excellent service efficiently and effectively they are very friendly Excellent service More

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Ivan Perez went was great. Awesome communication and was able to get me into the car I wanted. Awesome communication and was able to get me into the car I wanted. More

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My salesman and finance associate at the Southwest location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. H location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. However, experience with the Southwest location service department was the worst that I have ever received in over 15 years of being a BMW owner. For me it’s not about the vehicle, it’s all about the customer service. I used to brag about my service experience to co-workers, family and friends when I visited the Katy location. This was my first time purchasing a vehicle at the Southwest location and my last. The service technician did not perform the service on my vehicle on the agreed upon date, when he discovered an unexpected issue he did not communicate the concern with me. I had to constantly call the service department to get updates on when my vehicle. To sum it up I took my vehicle in on a Saturday for a service that I was told would take one day but didn’t get my vehicle back five days later. More

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Nice courteous whatever they can do they will make it work to get the job done work to get the job done More

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Excellent seller very kind and cordial… amazing guy. . very nice people all of them.. thanks . very nice people all of them.. thanks More

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Ivan Perez was perfect! He is a true professional with a passion to provide the best outcome for his customers. He took time to ask questions, review all offerings and pro He is a true professional with a passion to provide the best outcome for his customers. He took time to ask questions, review all offerings and provided updated information. You should be very happy to have him on your team, I know we were very happy to have him as our client advisor More

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Ivan is an excellent salesman with a lot of knowledge, honesty and professionalism. Excellent customer service from Mr Iglesias and Mr Fuentes. The loaner coordinator Ms. Marina is very professional and s honesty and professionalism. Excellent customer service from Mr Iglesias and Mr Fuentes. The loaner coordinator Ms. Marina is very professional and she has great customer service. Everyone on the Momentum BMW team is a winner for great service. More

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Ivan (new cars sales representative) and Brain (financial manager) was absolutely amazing. You guys won me over! manager) was absolutely amazing. You guys won me over! More

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