J.D. Garrett

Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to de concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them. More

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Never heard back from them so they didn't want my business.nnnnnn nn nn nm business.nnnnnn nn nn nm More

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they didn't do what they said. Had an oil change. Would wash my engine out, due to oil sprayed. didn't do it. So, they lied. Need I say more. wash my engine out, due to oil sprayed. didn't do it. So, they lied. Need I say more. More

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I dealt with Ashley and she was absolutely wonderful! I LOVE MY ROUGE! Thank you Ashley! 5 stars all around! I would highly recommend dealing with her! Perfect! LOVE MY ROUGE! Thank you Ashley! 5 stars all around! I would highly recommend dealing with her! Perfect! More

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Superb! service. I would definitely recommend coming to Garrett Motors and working with Liz. She was very helpful, kind and I felt no pressure. She was awesome and ma I would definitely recommend coming to Garrett Motors and working with Liz. She was very helpful, kind and I felt no pressure. She was awesome and made the process painless, I would recommend her to family & friends and anyone looking to get a vehicle. The whole process from when I submitted my application on line to the end was great- had no complaints. All staff was courteous & friendly. More

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i loved my experience christina martinez was the employee that helped me out. she was very kind and helpful she answered any and every question that i had. she greeted me a christina martinez was the employee that helped me out. she was very kind and helpful she answered any and every question that i had. she greeted me and made sure she was very respectful on her end showing how much of a good company garrett motors is. More

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Justina M Justina Neal was very helpful with answering all the question I had about wanting to get a vehicle. Justina made me feel comfortable and not embarrass Justina Neal was very helpful with answering all the question I had about wanting to get a vehicle. Justina made me feel comfortable and not embarrassed because my credit wasnt so good. I would give a big thank you to Justina Neal for helping me and my family with looking for a new car. If anyone needs help please reach out to Justina!!! More

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Customer service Fabulous work ethic and all around grwat place to be and feel welcomed. Trust me ive been to other dealerships. Dallas is great!!! 2 thumbs up Fabulous work ethic and all around grwat place to be and feel welcomed. Trust me ive been to other dealerships. Dallas is great!!! 2 thumbs up More

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Liz is the lady in the Biz for Garrett Motors I have bought two cars personally from Garrett's (my family numerous) and every time we go and see Liz. She is always our go-to when looking at vehicl I have bought two cars personally from Garrett's (my family numerous) and every time we go and see Liz. She is always our go-to when looking at vehicles and getting the ins and outs of what vehicle we might get. She goes above and beyond! I bought my Chevy Cruze brand new and it was such a seamless process from trading my Chevy Malibu in, to getting my car. On the front end of sales it was amazing (Liz), to the individuals who handled my loan (Abram), to setting up my first maintenance appointments (JD and Marcus) it all has been and continues to be top quality. I've experienced first hand how shady car dealerships can be and the whole process of owning a car from another dealer and Garrett's stands out well above the pack. It all comes down to walking in, speaking with a friendly sales Rep Named Liz and now being part of the Garrett's family. I know anytime I have an issue with my car they are just a call away, and that is reassuring as a young, mature or old car owner. More

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