JACOB SMITH | Page 57

Jake is always professional and explains all of the services that are needed. He is responsive and courteous. services that are needed. He is responsive and courteous. More

by HOLLING003 Verified Customer Verified Customer

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This is hands down my go to dealer! They always are able to get my car in for service and always make accommodations for me to have a rental or loaner to get to and from work. Also, t They always are able to get my car in for service and always make accommodations for me to have a rental or loaner to get to and from work. Also, the service on my vehicle is always top notch! More

by TRANDOLPH71 Verified Customer Verified Customer

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I have been trying to have an issue resolved since March. It is now almost August and still no resolution of the original issue. I have experienced extremely poor follow up and communication. It has been ext It is now almost August and still no resolution of the original issue. I have experienced extremely poor follow up and communication. It has been extremely disappointing working with this Subaru branch. More

by Tiffany Verified Customer Verified Customer

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You did everything I asked for you to do, were very friendly, welcoming, etc. Thanks. friendly, welcoming, etc. Thanks. More

by JERRYKIB Verified Customer Verified Customer

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From the first interaction with Jake checking me in for service, providing the best customer service in any type of service I have had in years, I knew this was the right dealership for me. Then he reviewe service, providing the best customer service in any type of service I have had in years, I knew this was the right dealership for me. Then he reviewed things with me before I checked out and sent me a text a few days later (from him) to make sure everything was working well. Superior service. Wish I could clone it for other aspects of my life. Thanks so much. More

by WRITEANGIESMITH Verified Customer Verified Customer

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Wonderful service. Could not be happier. The shuttle drivers were delightful and Jake was very efficient. Could not be happier. The shuttle drivers were delightful and Jake was very efficient. More

by BTBCSF Verified Customer Verified Customer

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Friendly, efficient check-in process. Up front about nature, time, and cost of services. Great follow-up from mechanic with video describing work performed. Comfortable lounge in which Up front about nature, time, and cost of services. Great follow-up from mechanic with video describing work performed. Comfortable lounge in which to wait. More

by jepitcairn Verified Customer Verified Customer

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Very professional, courteous and speedy. Excellent place to take your car. Saturday hours are convenient, too. Excellent place to take your car. Saturday hours are convenient, too. More

by ANDERSONALISA14 Verified Customer Verified Customer

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Jake is great! However, the service tech had not reviewed prior work done on my vehicle. In the video the service tech made (a very good idea, by the way), the serv However, the service tech had not reviewed prior work done on my vehicle. In the video the service tech made (a very good idea, by the way), the service tech recommended that I have two maintenance items done that had previously been performed in my last two visits. It would have been about $500 of unnecessary work. After viewing the video I immediately walked to Jake's desk and told him what happened. Jake pulled up my file and agreed I did not need those two items performed. Probably just an honest mistake, but the service tech should have looked at the car's history at your shop. More

by WAYNELEETHOMAS Verified Customer Verified Customer

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Jake is always fantastic at making sure service is excellent and goes above and beyond. excellent and goes above and beyond. More

by JSEBASJIM Verified Customer Verified Customer

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