JAMES FRANCIS
JAMES FRANCIS at Freedom Chrysler Dodge Jeep Ram North by Ed Morse

JAMES FRANCIS | Page 4

ADVISOR

Freedom Chrysler Dodge Jeep Ram North by Ed Morse

2300 US-75
Sherman, TX 75090

Contact Me
not yet
rated
82 Reviews

Dealership Experience

12 yrs

Industry Experience

25 yrs, 4 mos

Languages Spoken

English English

not yet
rated

82 Reviews

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82 Reviews of JAMES FRANCIS

September 24, 2021

Dealership Rating
Employee Rating

Outstanding service,friendly, courteous,and helpful. Would recommend the service department to friends and family. More

by alison.paige.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2021

Freedom Chrysler Dodge Jeep Ram North by Ed Morse responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kris Urquhart General Manager

September 12, 2021

Dealership Rating
Employee Rating

Great service. Always friendly and ready to help. They are always making the process easier for their customers. Great waiting area as well. Will use again More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 12, 2021

Freedom Chrysler Dodge Jeep Ram North by Ed Morse responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kris Urquhart General Manager

September 09, 2021

Dealership Rating
Employee Rating

They r too high for oil changes and services r horrible all they want is money they don’t send u coupons after u had been coming there all they time! Since COVID-19 they have raised their prices! Which is More

by dodtylaquita40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 23, 2021

Freedom Chrysler Dodge Jeep Ram North by Ed Morse responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear that we were able to get things turned around for you. We're looking forward to having you as one of our valued customers for years to come, LaQuita! Kris Urquhart General Manager

Sep 12, 2021

Freedom Chrysler Dodge Jeep Ram North by Ed Morse responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Kris Urquhart General Manager

Sep 13, 2021

dodtylaquita40 responded

Mykel was very nice he has a smiling face! I was in a bad mood complaining about my last visits and he put nothing but positive energy on me and it helps to be positive and have some one that really cares about customer satisfaction! There should more workers like him! I did speak to the manager Chris and he listened to all my concerns and also provided me with some coupons so today was my lucky day! I was very pleased with the service that was rendered to me today! I love going places where I spend my money and they appreciate my business as well.. My phone number is Below looking forward to speaking to you! Best Regards, LaQuita Dodty 469-954-6348

August 20, 2021

Dealership Rating
Employee Rating

brought my car in for an oil change took it home came out next morning had a huge puddle of new oil under it had my local mechanic look at it afraid to drive it all the way back to sherman. mechainc found dr More

by odis.harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Goggans

Sep 08, 2021

Freedom Chrysler Dodge Jeep Ram North by Ed Morse responded

I am so sorry this has happened to you. We try very hard to not make mistakes, unfortunately that isn't always the case. I am glad that your local mechanic was able to resolve this issue. I want you to know that I appreciate you taking the time to give this review. If not for reviews like these, I would very likely never know that this had happened. As my goal is to constantly improve customer experience reviews such as these will help me to find my weaknesses and build a better department. We hope to see you again and hope that we can improve your experience with us. Thank you, Chris Landino

August 20, 2021

Dealership Rating
Employee Rating

Good service and very helpful . I think that I have enough feed back with the original sentence so having to add more words is aggravating More

by patrick.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 03, 2021

Dealership Rating
Employee Rating

great guys, great help, never let me down, continued to help and never gave up to fix my truck, thank y’all More

by jlshelby143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 23, 2021

Dealership Rating
Employee Rating

Great service! I would recommend anyone to have their vehicles serviced at Freedom Chrysler Dodge Jeep Ram by Ed Morse. The staff is very friendly. More

by soga.aralola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 23, 2021

Dealership Rating
Employee Rating

Always a good experience with the service staff here, upfront and honest about what is needed on my jeep More

by curtis12085
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 19, 2021

Dealership Rating
Employee Rating

Way better than expected. Nathan, my salesman, and the staff went out of their way for me. 5 Star Experience. Better than best, Excellent! Thanks More

by VICTORBIANCHI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Landino, CLAY FEAGINS, MICAH SPRINGER , Nathan Blankenship

May 19, 2021

Dealership Rating
Employee Rating

My truck was there from Wednesday afternoon until Monday night and absolutely nothing was done But me telling you this isn’t going to change anything but I’ll tell you anyway More

by darrenspaintingtexoma
Customer Service
Friendliness
Recommend Dealer
No
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