JAMES THOMPSON

James Thompson – Very Disappointing Service I am extremely disappointed with the service I received from James Thompson at Ferman Chevrolet on Dale Mabry. When I scheduled my appointment, I clear extremely disappointed with the service I received from James Thompson at Ferman Chevrolet on Dale Mabry. When I scheduled my appointment, I clearly requested an oil change, oil filter replacement, tire rotation, and I specifically wrote in the appointment notes to inspect and replace the damaged rear exhaust hanger/bracket if it was found to be damaged. The dealership completed the oil change and tire rotation, and another exhaust pipe component was replaced under warranty. However, the damaged rear exhaust hanger that I specifically asked them to inspect was never replaced. Even worse, no one informed me that it was still damaged or out of place. After the service, I personally got underneath my vehicle to inspect it and immediately noticed that the hanger had not been touched. It was still out of position exactly as before. I drove back to the dealership right away expecting them to correct the issue. Instead of taking responsibility, James Thompson simply told me to take my vehicle to another shop that specializes in exhaust work. I couldn’t believe that response. I specifically requested this repair during my appointment, and they completely ignored it. Rather than helping, I was sent somewhere else. What makes this even more frustrating is that I had already ordered the original GM replacement part through this dealership. In the end, I had to install the new hanger myself. It turned out to be a very simple repair that took only a few minutes. A job that the dealership could have easily completed during my appointment was left for me to do. I purchased my vehicle from this dealership, I buy my genuine GM parts here, and I expected honesty, communication, and professional service. Instead, my concern was ignored, I was never informed about the condition of the part, and I was forced to fix the problem myself. This experience was extremely disappointing and has seriously damaged my trust in this dealership. I sincerely hope management reviews how customers are treated because this level of service is unacceptable. More

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