JENNIFER STALS | Page 2

Service Advisor Sam is ALWAYS the best. He takes really good care of his customers. The Valet Service was phenomenal. Kept me abreast every step of the way. Communication was great! Updates He takes really good care of his customers. The Valet Service was phenomenal. Kept me abreast every step of the way. Communication was great! Updates to vehicle received regularly. Thanks for the valued partnership Land Rover Tampa. More

by HOLMES.LASHONDA Verified Customer Verified Customer

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The work on my caliper was outstanding the techs did a spectacular job fixing it without having to replace it. spectacular job fixing it without having to replace it. More

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We love Ambi . He's punctual, courteous and always professional!!! He's a joy! And a pleasure He's punctual, courteous and always professional!!! He's a joy! And a pleasure More

by CWESMADDOX Verified Customer Verified Customer

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There is no doubt in my mind that the Land Rover Tampa service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting service department is head and shoulders above any other dealership that I have had a vehicle serviced at. Special thanks to Ambi and Sam for getting my Velar serviced and back on the road in a very short time. More

by Ed Verified Customer Verified Customer

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I never leave bad reviews, but this was the worst/ lack of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick wit of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick with Land Rover when we get a new car. - Scheduled concierge service for Yearly Maintenance | Pick up was scheduled for Mon 4/11/22 between 8-10am. - I’m told I’m one of the first pick ups, my service at 11am, and the car would be back to me that night. 4/11 | Monday: - I hear nothing from the dealership during pick up time - 10:15am I call- receptionist tells me they are still picking the car up. So I wait. - 12:15pm I call again- receptionist tells me she doesn’t know what is going on. [Name of my Service Team Member] will call me back. So I wait. - 2:15pm I call again- receptionist tells me someone will call me back. - 4:30pm I call yet again - receptionist tells me [Name of my Service Team Member] will call me back, she isn’t sure why my car wasn’t picked up. She says they will get it in that week. I go ahead and schedule a new pick up time for the following Monday (4/ 18) just in case they don't get it in that week. 4/12 | Tuesday: - No one calls me - 2pm I call to ask what is going on. Receptionist tells me [Name of my Service Team Member] will call me back 4/13 | Wednesday - Zero call back 4/14 | Thursday - In the morning, I FINALLY get a call back- a receptionist calls me “on behalf of [Name of my Service Team Member]” just to say “Sorry, but it looks like you’re rescheduled for Monday.” - I express my frustration and ask for a manager to call me back. Jennifer does call me that evening- and I verbally confirm that the car will be picked up Monday the 25th. ***The frustration is not that a mistake was made in scheduling. It was that I couldn’t even get a call back for FOUR days. I waited around all day Monday to be available for the concierge. All I needed was a phone call saying “sorry” and then a rescheduled. I wish this is where the frustration ends- but it isn’t. ____ 4/18 | Monday - Concierge calls and picks up my car around 9am (concierge was very very nice) - I get a text around 9:50 telling me my new pickup time will be at 11am- even tho concierge has had my car for 2 hours. - I am informed the car needs a new tire, that it should be finished by end of day. - No more updates. In the eventing, I text to see if I’m getting the car back- but no response. 4/19 | Tuesday - CalI back: am told they are still working on the car. 4/20 | Wednesday - No Update 4/21 | Thursday - I text [Name of my Service Team Member] and ask for an update at 10am - He Texts back that it’s almost ready. - Phone call to tell me the car can come back that night. I pay the invoice…. then I realize the invoice is lower than it “should” be. - I request to be called, then confirm it was not serviced. ***THEY DID NOT EVEN SERVICE THE CAR. 4 Full days for a tire change. The entire reason the car came in was to be serviced. Only the tire was replaced. 4/22 | Friday - Car is serviced in the AM and delivered to me that afternoon. TLDR: Simple communication goes a long way with your customers. If I had been told I would have the loner car for the entire week- no big deal. If I had received a call on the day I was scheduled to have the car picked up- with an apology for the mistake- no big deal. This was not one single person’s fault, however, as a whole this was the worst customer experience we’ve ever experienced. One of the reasons we accept that we have to pay over $600 for a simple oil change/ service is for exceptional customer service. That just didn’t happen in multiple areas during this interaction. More

by Shauna Verified Customer Verified Customer

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The entire team at Land Rover Tampa is outstanding. The communication through a complex scenario was impeccable. Thank You Ron for connecting me to your team and your thoughtful approach. The communication through a complex scenario was impeccable. Thank You Ron for connecting me to your team and your thoughtful approach. More

by DIRKEJ19 Verified Customer Verified Customer

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The staff was extremely nice and friendly. They really show you what above and beyond is all about. Parts and service were excellent. They really show you what above and beyond is all about. Parts and service were excellent. More

by salmulray Verified Customer Verified Customer

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Love my Defender and the service. I would recommend Land Rover Tampa to my friends and family. I would recommend Land Rover Tampa to my friends and family. More

by victoryoungfl Verified Customer Verified Customer

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Wonderful staff. Top notch treatment! We live in Jacksonville and make a long weekend to Tampa because of the amazing service given. Top notch treatment! We live in Jacksonville and make a long weekend to Tampa because of the amazing service given. More

by KIM.SkOGLUND Verified Customer Verified Customer

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Had 15,000 service, Land Rover Tampa picked up car, supposed pick up Monday, did it on Tuesday. Did not hear and could not get hold of service person John for over a week, got car back on Friday almos supposed pick up Monday, did it on Tuesday. Did not hear and could not get hold of service person John for over a week, got car back on Friday almost two weeks. Service was good, still no invoice, however did give them credit card. Will not take back unless I must. More

by kim60 Verified Customer Verified Customer

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