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JESSE AARON GILLESPIE
13 Reviews
13 Reviews of JESSE AARON GILLESPIE
July 11, 2023
The sales rep charged me for 2 tires that should have been covered under my AudiProtection. Fighting tooth and nail to get someone with authority to help resolve this issue. I didn't buy the protection N been covered under my AudiProtection. Fighting tooth and nail to get someone with authority to help resolve this issue. I didn't buy the protection NOT to use it. Ridiculous. More
by malikomar15
January 21, 2023
Audi Tampa does not care about you from a service perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was given at purchase. Well this past week our bag which contained our id’s, credit cards, keys and more was stolen… As you can imagine there was a lot to deal with. As we’re owners of a premium vehicle the last thing we expected was the absolute lack of service and support from Audi Tampa and their team. We started trying to reach someone for help on Thursday1/19. So first we’re transferred so many times and no one seems willing or able to help us. Finally we make it into a service advisors voicemail and leave several messages and get no reply. We have NO KEY! Friday morning we have to have the car towed to the service center. We arrive there and no one comes out to greet us or help. The tow truck driver circles the lot three times wondering where to leave the car. Finally who we think is a advisor or a receptionist comes out and tells the driver to leave the car in the front drive. We repeatedly tell this person there is NO KEY! The driver does as he’s told and leaves. Our service advisor that we’ve been leaving voicemails for isn’t present and someone else helps us intake the car and tells us what to expect. He also advises us that there’s no courtesy cars available but that we can rent a car at their rate from enterprise. We declined that option and just left to go home. Then about an hour later, we received the first call that we’ve ever gotten from our service advisor and she’s calling to ask why we’ve abandoned our car in their driveway. As you can imagine, this was the biggest slap in the face after everything that we’ve gone through up to this point. During the entire call this representative was rude and combative. There was absolutely no understanding from this rep and they try to make it seem like everything was our fault. This representative also called the tow truck company and tried to get the tow truck driver fired for abandoning the car in the drive. This car wasn’t abandoned it was left exactly where the reception person told us to leave it. It’s now Saturday we have no car… we have no eta on our key because they won’t order it till the car is in their possession. We feel like we were double violated both by the person that took our bag and by Audi Tampa and the lack of care and service. Furthermore wouldn’t you say that Audi has some responsibility since they only provided one key? We can’t be the first people to have lost the only key they were given. Needless to say this may be our last Audi. This is after having owned 3 VW’s and 2 different Audi’s… We’re so stressed, tired and upset now we don’t even know where to go with this… More
by intheflesh239
Other Employees Tagged: MICHAEL ANGELO CRUZ, STEVEN MICHAEL HALL, STEPHEN ROBERT MATTHEWS, RAY RIVERA
September 29, 2022
Excellent sales person: David. Thank you David and Jason Finance Manager for all you do. Thank you David and Jason Finance Manager for all you do. More
by Bitsie122
Verified CustomerOther Employees Tagged: NAUREETPAL SINGH , David
July 20, 2022
The gentleman in the service department was kind and greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. More
by KIMCZZOLINO
Other Employees Tagged: MICHAEL ANGELO CRUZ, STEVEN MICHAEL HALL
July 19, 2022
Most efficient and friendly dealership I’ve ever dealt with! They make the process easy. with! They make the process easy. More
by KIMCZZOLINO
Other Employees Tagged: RAMON LASHLEY LEE, JOSMARIE SOTO MERCADO, RICHARD LESLIE READY
January 20, 2022
The service center was prompt when dropping my car off and for pick up. I was given the same model car as a loaner. My car clean and ready to go. The young man that assisted me with the loaner car was ve and for pick up. I was given the same model car as a loaner. My car clean and ready to go. The young man that assisted me with the loaner car was very friendly and helpful. More
by UC0
January 11, 2022
Scheduled service appointment for my Audi A5 was very efficient as well as the actual check in with Jesse. Car was serviced and completed on time. Thank you. Morris Schallenberger efficient as well as the actual check in with Jesse. Car was serviced and completed on time. Thank you. Morris Schallenberger More
by MORRISANDRITTA
January 07, 2022
Great professionalism and teamwork attitude by everyone in the sales and service department. They are always responsive and focused on customer satisfaction. They constantly strive to improve their process in the sales and service department. They are always responsive and focused on customer satisfaction. They constantly strive to improve their processes and procedures in order to provide the best customer experience possible. I appreciate the extra hard work and effort that they put forth in everything they do. it is always a pleasure to visit the Audi establishment and all of my friends love my Audi because the Reeves’s team keeps my vehicle optimized. Thank you Audi and have a very Happy New Year 2022. More
by wwwineglass
Other Employees Tagged: MICHAEL ANGELO CRUZ, STEVEN MICHAEL HALL , Ashley McGavern
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