JOE YODER

Service department is shady make sure you get the part they replaced. They'll give a million reason why you can't have it. The one which is more likely the truth is, it's still on your car. they replaced. They'll give a million reason why you can't have it. The one which is more likely the truth is, it's still on your car. More

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The only reason I gave 1 star is because I can’t give The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year The only reason I gave 1 star is because I can’t give negative 10 stars. Long story short: 2016 engine blew up at 62,000 miles. This was my 26 year old daughter’s first car she bought on her own. This dealership never diagnosed why the engine blew up. Speculated the timing belt skipped (a Volvo timing belt should last for 250k miles). Even if that was the case, that is a manufacturing issue. No blame could be placed on my daughter for the engine blowing up, although Volvo USA customer service tried to tell my husband the timing belt skipped because the spark plugs were 2k miles overdue to be changed (this is a mechanical impossibility). They wanted to charger her $16k for a new engine. Told us they would do us a favor and put a rebuilt one in for $10k or they would buy it from her for $6500. She owes $15k. There were no good options for her. We dealt with the local dealership, Volvo National and Volvo International in Sweden. They would not stand behind their motor. We would have gladly paid the labor to have a rebuilt motor put in, but we feel Volvo should have provided the motor at their cost. We felt that was reasonable. We weren’t looking for a hand out, but also knew Volvo needed to own some responsibility for the workmanship of this motor. There are lots of reports online of similar issues with no known cause (don’t take my word for it, do the research). I have gone to social media, and people have reached out with similar issues. One person reached out and said they did not go back to this dealership when they bought their second Volvo because the service department was so bad. Our next stop will be to the local news station. We do not want this to happen to anyone else. Do not invest 10s of thousands of dollars in a product that a company will not stand behind. Ralph in particular was very rude. When we had AAA come pick the car up they wouldn’t even tell the driver which car was my daughter’s. She had to go to the dealership to tell him. My daughter lives in Mooresville. When we found our own used engine and someone to put it in, so my daughter would only lose $4000 my husband walked into the dealership and the first thing Ralph said to my husband was “ you are a bold faced liar!” Who lets their people talk to customers like that? If choosing a different path so our daughter doesn’t have as much financial fallout from buying a lemon, then yes I guess he is a liar, because we originally told them we would sell them the car back. What I would have expected from a decent human being would have been understanding that we were able to make her bad situation a little better, but that did not happen. We had always heard Volvos were great cars, they last forever. That may have been the case for the Volvo of yesteryear, but that was not our experience with today’s Volvo. Buyer beware. However, if you feel you have to buy a Volvo, do me a personal favor and buy it anywhere but from this dealership. Our next stop...Modern Toyota! More

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Since buying my used Volvo V60 in Sept. 2019, I've been shown nothing but professionalism and pleasantness with each contact or visit. I travel to Winston-Salem to this dealership while driving right past shown nothing but professionalism and pleasantness with each contact or visit. I travel to Winston-Salem to this dealership while driving right past the east Charlotte Volvo dealership near my home with not a single regret. They have complementary services, convenient appointments and a very clean, but small, waiting room. I just took my car in for recall repair service and scheduled maintenance. And even though I also used their loaner vehicle, I was in and out in 15 minutes upon my arrival! They are a class act! More

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Excellent customer service! I purchased a 2019 Volvo XC90 a little over 6 months ago. I have never had such an awesome experience. They offer free car washes for life! Every time I purchased a 2019 Volvo XC90 a little over 6 months ago. I have never had such an awesome experience. They offer free car washes for life! Every time I go in, all of the service guys know me and are super friendly and accommodating. Between the fresh cookies and superb service what more could you ask for? I am so happy with my purchase and the continued exceptional service! More

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poor customer service New xc60 delivered to Volvo Cars of WS. When my wife brought it in for service she was told she had to wait at the dealer without a loaner after they New xc60 delivered to Volvo Cars of WS. When my wife brought it in for service she was told she had to wait at the dealer without a loaner after they initially had offered her one thus altering her workday at the last minute. Tire pressure monitor light on and VCWS turns it off finding no problem with tires. 2 days later TPM light on again and nail is removed/tire plugged at local tire dealer. Despite repeated service at recommended intervals at this dealer and requests to have tires rotated as needed the only comment on service paper work was "light tire wear." At 39k oil change Jiffy Lube detects severe irregular wear along the inner aspect of multiple tires and recommends return to Volvo for possible warranty issue. VCWS is dismissive and denies making any errors. The next day all four tires replaced and camber/alignment appropriately repaired at Greensboro Volvo with excellent customer service. No reason for us to decline service on a fleet car as it is covered by fleet company. These guys have poor customer service and poor tire expertise. More

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Third purchase! Just made our third purchase from Volvo Winston-Salem! The absolute best dealership that we have ever used! Thomas Wells is a great salesman and their Just made our third purchase from Volvo Winston-Salem! The absolute best dealership that we have ever used! Thomas Wells is a great salesman and their customer service cannot be beat. More

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Excellent customer service Everyone we worked with at the dealership went above and beyond to make sure we were completely satisfied with the purchase of our XC90. William Rob Everyone we worked with at the dealership went above and beyond to make sure we were completely satisfied with the purchase of our XC90. William Robertson is an excellent sales person. He took the time to explain the features of the car and was a pleasure to deal with. We appreciated the extra lengths that Volvo Corporate and Les Young went to in order to resolve a difficult situation. We highly recommend this dealership. More

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The Best Great, great salesman (America Watkins) really like this dealership. Best place to buy a Volvo! All the employees are very friendly. We will trade w Great, great salesman (America Watkins) really like this dealership. Best place to buy a Volvo! All the employees are very friendly. We will trade with them again. More

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Car buying Absolutely love working with this dealership!! Sales and service is great!! We have purchased our last 3 vehicles from them and I am sure our next pur Absolutely love working with this dealership!! Sales and service is great!! We have purchased our last 3 vehicles from them and I am sure our next purchase will be from them also. I always recommend them to my family and friends! More

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