JT Douglas | Page 3

Can’t overstate how disappointed I am with Nissan Of Clearwater. On November 13th I came to Nissan Of Clearwater to test drive a Pre-owned F150 hybrid. I’d been saving for a new truck for a very long t Clearwater. On November 13th I came to Nissan Of Clearwater to test drive a Pre-owned F150 hybrid. I’d been saving for a new truck for a very long time and this was the truck I wanted. My sales associate said the truck had belonged to his father and he seemed very nice. The truck was priced at $34,700. So I asked what the final price would be after tax and Brandon, (the manager I think) said he could do $39,500. I was a bit surprised because I had received a much better price on a similar truck at another dealership. He said the reason it was that price was due to the (free) powertrain warranty, plus tax, registration, and dealership fee. I agreed to the price and then he pushed the paper work over to be signed and the price had changed to 44,100. When I told him that wasn’t what we agreed on he said that was the cost of the warranty. I told him I wouldn’t pay more than the 39,500 we’d agreed on so he said he’d have to subtract the warranty. I was confused. I left there feeling tricked and cheated. Then I got halfway home and discovered the horn wouldn’t work. I looked under the hood and the cover over the area the horns live had clearly been removed and was missing most of the plastic rivets that hold it down. Clearly someone knew the horn didn’t work and didn’t manage to fix it. I was furious and sad. This was supposed to be a very exciting moment that I’d been saving for. The next day I got an email from my sales associate asking about my experience. I told him my story and he urged me to bring it back and they’d fix the horn and he’d write up the warranty paperwork that I had coming to me. Feeling better.. I dropped off the truck on Saturday the 15th of November. They had the truck all that week and the next. I called a few times and they said the horns were replaced and that didn’t fix it so they were going to replace them with new horns. Then a few days later I called and they said that didn’t fix it and they needed more time. A few more days I called again and they said they think it’s the clockspring and will take a few more days. I called a few days later and they said they cant program the parts and it needs to go to a ford dealership to be properly installed but they’d give me a loaner vehicle to drive in the meantime. I picked up the loaner on Saturday the 29th of November and they said the truck still had not been taken to the ford dealer. I texted on Thursday Dec 4th and was told by the sales associate that the truck WAS at the ford dealership now and he’d let me know when he knew anything. Feeling impatient, I texted him again on Friday and he still had no info but said the service director was going to call me. He didn’t, so I called the service department at 5 on Friday. They said the truck was still at the Nissan dealership but the parts had finally arrived but it still needed to go to the ford dealership to be fixed. So today it has been three weeks. I still don’t really know what’s going on. It’s hard for me to believe that no one knew the horn didn’t work if the truck belonged to a family member and it feels like no one will give me a straight answer. It also seems weird that the service department is so uncommunicative. They've never called me once in three weeks. Really disappointed but thankful they gave me a loaner.. Hope this improves soon. More

by jason Verified Customer Verified Customer

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Thank you for a smooth, right paced experience. JD Douglas was salesman of the year for me. Love my Versa. JD Douglas was salesman of the year for me. Love my Versa. More

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Jt Douglas was great. He gave us amazing deal on my certified pre owed car. I’m very satisfied with the customer service in this place. He gave us amazing deal on my certified pre owed car. I’m very satisfied with the customer service in this place. More

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JT Douglas was a great help following up with us via text for days leading up us coming to see the car. He was also helpful in securing the best deal possible. for days leading up us coming to see the car. He was also helpful in securing the best deal possible. More

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JT was amazing to work with. He helped me and my family find a truck that fit our needs and a price that fit our budget. Very professional, personable and a pleasure to work with He helped me and my family find a truck that fit our needs and a price that fit our budget. Very professional, personable and a pleasure to work with. Thank you, JT! More

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Negotiating a automobile purchase is high on the list of most stressful things you could do but this dealership has its act together no pressure and absolutely willing to work with you most stressful things you could do but this dealership has its act together no pressure and absolutely willing to work with you More

by rcoleman7801 Verified Customer Verified Customer

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It got the job done and done fast. I spent all day at one dealership came here and he got the deal done in an hour. (To what I wanted I spent all day at one dealership came here and he got the deal done in an hour. (To what I wanted More

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JT is the MAN! ! He is so knowledgeable!!! He made this experience great and seamless. ! He is so knowledgeable!!! He made this experience great and seamless. More

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They were helpful and fantastic. Did a great job getting me into a truck and it didn’t seem hard for them to do at all. Did a great job getting me into a truck and it didn’t seem hard for them to do at all. More

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Pleasant Sales Team, who were patient, transparent and respectful of my time. I would recommend this place to anyone interested in purchasing a vehicle. respectful of my time. I would recommend this place to anyone interested in purchasing a vehicle. More

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