Jack Dean

I have owned multiple BMWs over the years and have always had a professional, higher end buying experience. Unfortunately, that was not the case at Gebhardt BMW. The salesperson assigned to me was inexper had a professional, higher end buying experience. Unfortunately, that was not the case at Gebhardt BMW. The salesperson assigned to me was inexperienced and repeatedly provided incorrect or incomplete information about the vehicle, most notably around the tires, winter driving capability, and snow related features. Given that this is Colorado and that I specifically asked about winter performance, this was a significant miss. Overall, he did the bare minimum in terms of product knowledge and guidance. During the transaction, he disappeared for an extended period of time to find answers and ultimately had to be located by a sales manager and the finance manager in the break room. After the purchase was completed, there was no professionalism or closing of the interaction. There was no handshake or thank you. I was simply passed off to the BMW Genius. The Genius was pleasant and did an acceptable job walking through the technology, but it was late at that point and the walkthrough felt rushed. While that was not his fault, it further underscored how disjointed and transactional the overall experience had become. The one true bright spot in the process was the finance manager, who was excellent, clear, professional, and respectful. Ironically, he mentioned being relatively new to the dealership, yet he delivered the most polished and competent part of the entire experience. I did end up purchasing a vehicle, but I was interested in discussing other options and configurations and could not get the support needed from the salesperson. The experience felt low end and unstrategic, and it did not align with the BMW brand, especially compared to my previous BMW purchases. I hope this feedback is taken seriously, as the gap between the brand promise and the actual sales experience was striking. More

by KLo Verified Customer Verified Customer

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Overall, outstanding experience. Like nearly any transaction, a minor bump here or there, but Aileen Bell handled the entire transaction like a pro. My second car from Gebhardt and Like nearly any transaction, a minor bump here or there, but Aileen Bell handled the entire transaction like a pro. My second car from Gebhardt and I'd go back for number three. More

by mkitson77 Verified Customer Verified Customer

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Another great experience with little pressure. Very helpful with everything. Thank you again for all your help. Very helpful with everything. Thank you again for all your help. More

by CarFunn78 Verified Customer Verified Customer

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Everyone was helpful and pleasant making my car buying experience a plus. Would recommend them completely! experience a plus. Would recommend them completely! More

by howardlashen Verified Customer Verified Customer

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Experience was great. The transaction took a little longer than expected. Would recommend the dealership. The transaction took a little longer than expected. Would recommend the dealership. More

by raybronco Verified Customer Verified Customer

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Knowledgeable team, efficient process, friendly staff, and very positive overall experience purchasing my first M car and very positive overall experience purchasing my first M car More

by FC Boulder Verified Customer Verified Customer

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