Jackie Carpio | Page 5

Leslie was very approachable and knowledgeable. Leslie and the entire staff and refreshments were top notch! I love the vehicle and experience at Royal Leslie and the entire staff and refreshments were top notch! I love the vehicle and experience at Royal More

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I recently had the pleasure of interacting with Jackie Carpio at Royal Jaguar and Land Rover while exploring vehicle options. Jackie's expertise and genuine enthusiasm for the brand made the experience tr Carpio at Royal Jaguar and Land Rover while exploring vehicle options. Jackie's expertise and genuine enthusiasm for the brand made the experience truly exceptional. Her personalized approach, attention to detail, and transparent guidance set her apart in the world of car dealerships. Although I haven't made a purchase yet, Jackie's outstanding service has undoubtedly left a lasting impression. If you're in the market for a Jaguar or Land Rover and appreciate top-notch customer care, I highly recommend connecting with Jackie Carpio at Royal Jaguar and Land Rover. More

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Upon arrival I was met wa very professional staff. They provide me with any and all information that I asked for to help me make an informed decision on my purchase. My sales representative Was Caesar They provide me with any and all information that I asked for to help me make an informed decision on my purchase. My sales representative Was Caesar! He was very knowledgeable about the vehicles that were available and honest about pricing. Follow up calls have been answered with enthusiasm and willingness to assist me after I purchased my vehicle. This was the best experience that I have ever had upon purchasing a vehicle. Thanks to this team. More

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I saw the company website Royal Jaguar - Land Rover Tucson while scrolling through Facebook one evening. While viewing the company site I saw a Fuji White 2017 Land Rover Evoque. This was a vehicle typ Tucson while scrolling through Facebook one evening. While viewing the company site I saw a Fuji White 2017 Land Rover Evoque. This was a vehicle type I had been searching for during the previous pandemic year but found none available and had had little success. I immediately drove out to Royal Jaguar, unscheduled, to view the vehicle even though it was already late and the dealership was scheduled to close in 45 minutes. Upon arriving at the lot I was met by sales manager Ezekiel Catanach, “Zeke”, who quickly set me up with sales consultant Tim Taylor. Tim Taylor was very personable and walked me out to view the vehicle. Together we drove the vehicle from the lot. I spent the next half hour discussing with Tim the Land Rover Evoque's vehicle history, upgraded control & navigation system, current vehicle warranty, and all the recent service maintenance just performed on the vehicle. After my pleasurable drive it had become dark and I was trying to decide on the vehicle purchase. Tim was very persuasive in that their was no pressure to make a decision on the car that night. The next day I made an accepted offer on the vehicle with Zeke who set me up with his sales consultant Jackie Carpio later that morning. Jackie was a great pleasure to meet and handled all my financing, warranty questions, transfer of title & registration, all quickly and smoothly. Jackie did a great job! The entire process was completed in less than two hours. I was then escorted to my vehicle, which had been detailed during that time, and was now sitting in the receiving showroom waiting for me. How great that was! Jackie spent another hour with me going over the vehicles features and controls, including interfacing my cell phone and satellite Sirius XM radio service provided, to the vehicle. Extra care was provided for me by Royal Jaguar sales staff, without any request from me, so that I could safely drive off the lot feeling confident and comfortable in my newly purchased vehicle. :) Next day sales manager Ezekiel Catanach followed up with me to see if I had any questions or issues with vehicle. I scheduled with Jimmy from maintenance for a newly purchased vehicle protective coating. The whole atmosphere at the dealership was professional and friendly and would highly recommend Royal Jaguar to anyone thinking of purchasing a new or used car here in Tucson. More

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My family has been using this dealership for many years and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differe and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differently when going in for service. I got a 2019 Ford Fusion and in the year and a half that I barely had it, it spent more time in the shop than in my possession. This isn’t Royal’s fault but every time I needed to take my car back into the shop, I was always questioned and told the issues couldn’t be duplicated. Being younger and having tattoos I pretty much expect at this point that I’m not always going to get the best customer service, but this was way different. I had to constantly call and let them know the issues weren’t fixed, I had to switch service guys on multiple occasions because I have a very low tolerance with being treated poorly at this point. They constantly made me feel like I was a burden because I was upset with how often my car had to go in, a car that was brand new to me. It would be in the shop at least 1-2 times every other month, and sometimes for 2 weeks to a month at a time. Then I would receive it back and it wouldn’t be fully fixed. Not to mention, on TWO different occasions they gave me my car back scuffed up & with the front bumper popped out, then again with a HUGE crack in the windshield and tried to tell me it came to them like that. Ziek started off as helpful, and then after I kept having issues it seems like he got annoyed with having to help me and decided to give up on that. Toward the end, I would call the shop and leave a voicemail inquiring when someone would call me back to get my windshield replaced, and was ignored multiple times. It got so bad to the point where my family was extremely disappointed in the service I was receiving, and we decided it was best to get rid of the car. This is by far the worst customer service experience I’ve ever had and I’m so grateful to never have to deal with them again. More

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Jackie Carpio did a fantastic job helping us pick out the model Jaguar that met out needs. We agreed on a price that we all agreed on and where happy with. She handled the paper work professionally and e model Jaguar that met out needs. We agreed on a price that we all agreed on and where happy with. She handled the paper work professionally and even handed my wife a dozen roses as we left. We would highly recommend Jackie and Royal Jaguar! More

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Excellent customer service, superior! Would recommend it to anyone! They treat you like family, give you your best. Thanks Jackie, Ezekiel & Mr Cuillo we appreciate your services! to anyone! They treat you like family, give you your best. Thanks Jackie, Ezekiel & Mr Cuillo we appreciate your services! More

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Had an outstanding experience at Royal Land Rover! Sales consultant, Jackie Carpio was amazing to work with. Thank you Jackie for an incredible experience! Sylvia consultant, Jackie Carpio was amazing to work with. Thank you Jackie for an incredible experience! Sylvia More

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Jackie Carpio is the best!!!! She went above and beyond Jackie Carpio is the best!!!! She went above and beyond to ensure I had the best experience anyone could imagine. I purchased a 2017 F Pace today. J Jackie Carpio is the best!!!! She went above and beyond to ensure I had the best experience anyone could imagine. I purchased a 2017 F Pace today. Jackie made my dreams come true. More

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Jackie Carpio was my sales rep for my special ordered Jaguar F type Svr in Madagascar orange. Although it took six months and 25 days to arrive, it was well worth the wait. Some of the nicest people I’ Jaguar F type Svr in Madagascar orange. Although it took six months and 25 days to arrive, it was well worth the wait. Some of the nicest people I’ve ever worked with and I’ve been buying vehicles for over 50 years. Very smooth transaction, considering it had to be delivered almost a thousand miles from Tucson to Boise Idaho. More

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