Jackie Murillo

I had a misfortunate as some rodent got into my engine bay and chewed up the wires. I brought my car to the dealer as the dash lights came on the day I noticed a problem. I took my car in on Feb 23rd. The bay and chewed up the wires. I brought my car to the dealer as the dash lights came on the day I noticed a problem. I took my car in on Feb 23rd. The Dealership took the car in for a diagnostic, and I was told I was out of warranty. Quickly about 10 min later, a lady showed up to buy my broken car and put me into a brand new Honda. I just finished paying off my car. I have declined this offer and went ahead with the repair. After about 2.5 hours, the service department told me they saw the rodent damage, and everything was fixed, and they placed a rodent tape to prevent further damage from rodents. I paid 928 dollars plus tax and left the dealer. They said they repaired the wires and cleared the engine codes. I am an older guy, so I drove my car home. I did not put my car in reverse. I just noticed that the backup camera was working. I thought it was, but after thinking about it, I drove the car straight home and put it back into the garage. The following day I got into my car and put it into reverse. I noticed the backup camera did not work. I took the car back to the dealer, and after about 30 min or so, they told me the car needed to stay there. Rodents did more damage. They told me more rodents entered the engine bay and damaged the entire engine wire harness. That sounded very strange because they guaranteed me that the rodent tape they placed on the engine harness would protect me against the rodent. At this point, the damage and repair were so high that I engaged my insurance. I opened a claim, and the adjuster went onsite to see the damages and approved the repairs. I also claimed the first repair for 928 dollars. The insurance company paid me a lump sum for all the repairs and damages. Yesterday March 8th, I went to pick up my car. The rude service advisor Jackie told me I had to pay them 5,230.74, including the first repair done by this dealership. I had the document sent to me by the insurance company. A few people reviewed it, and they all kept saying yes, I owe them the entire amount paid by my insurance. My son got involved, and he also explained to them to look at line number 10, which says "S01 Subl PRIOR RELATED REPAIRS,SEE INVOICE IN NEX GEN 1 855.00 T 0.0 0.0 NOTE: DAYS PRIOR AND 135 MILES LESS" They did not want to hear it and insisting if I didn't pay 5,230.74 they would not release the car. After making me wait for 2.5 hours at the dealer, Jacky, the rude lady, came over and said, " Okay, we will take 4,802.00, and they will release my car. This dealership is all about money. They don't care for customers, and none of the staff apologized to me for the mix up they had. Mix-up. They want to sell you cars and make a profit. I am done with this dealership. Since I do not have a factory warranty, I will service my car at a different dealership or locally specialized Honda mechanic. I will contact Honda customer care and share my experience with them. I hope they fix my car now, as I have no faith in their work and customer care. This is money driven dealership, not a dealer who truly cares for the Honda brand and its customers. More

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Jackie Murillo is exceptional. She accommodated my car service due to unforeseen circumstances. She was professional, efficient, and transparent regarding the costs of service and She accommodated my car service due to unforeseen circumstances. She was professional, efficient, and transparent regarding the costs of service and options. The Service department got me back in my car the same day. I returned 3 weeks later for a follow-up and Honda service remained exceptional, under Jackie. Service again worked quickly and fixed a recall I was not aware of. Exceptional service. More

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Had excellent service from Jackie Murillo, Service Advisor. She has a lot of knowledge about cars and kept me informed of the status of my vehicle throughout the time I was there. Couldn't be happie Advisor. She has a lot of knowledge about cars and kept me informed of the status of my vehicle throughout the time I was there. Couldn't be happier with the Mechanic, John Dissalvo, an incredible professional who makes my old 2009 Honda Civic run like a new car. Thank you both. More

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