Jacob Grace

Outstanding Service Experience at Suburban Ford of Troy! I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, I had an exceptional experience at Suburban Ford of Troy and couldn’t be more impressed with their service department! From the moment I arrived, the staff was welcoming, professional, and attentive. The service advisor took the time to thoroughly explain the issue with my vehicle and kept me updated every step of the way. The service was completed quickly and efficiently, and I felt confident that my car was in great hands. The level of customer care and attention to detail exceeded my expectations. I was also pleasantly surprised by the clean and comfortable waiting area, making my visit even more enjoyable. I highly recommend Suburban Ford of Troy for all your service needs – they truly go above and beyond to ensure a top-notch experience. I'll definitely be returning for future maintenance! More

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Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

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Purchased a 2021 CPO. I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myse I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myself with it? Well, there were some items ( no fault of the dealership), and Terry has been absolutely amazing in taking care of these issues. More

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