Jacob Hallberg

In October of 2024 I had 2 axle shafts replaced at Feldman CPD in Woodhaven MI. The boots on each of the shafts split and by all accounts should fall under the Mopar Parts warranty which the dealersh Feldman CPD in Woodhaven MI. The boots on each of the shafts split and by all accounts should fall under the Mopar Parts warranty which the dealership confirmed. I took my vehicle to the dealership in Troy and had the service advisor look at it. He agreed the boot defect was obvious and said he would order the parts. He never ordered the parts. I called 4 times over the last few weeks and was advised by who I spoke with they would investigate and call me back. I never received a call back. The 5th call I spoke with Jacob the CR Manager. Jacob told me I would have to drop the car off and have it diagnosed again, then the parts could be ordered. I told jacob this was non sense and inconvenient. He told me and this is almost a quote but may not be exact; We are probably not a good fit for you, it would be best if you took it someplace else. So just to summarize from the time I made my appointment with the first service advisor he quit or go fired? I was referred to the second service advisor who quite or got fired. I called back 4 additional times leaving my name and number for follow up and never heard a thing. I called and got the CR manager Jacob and was told take my vehicle someplace else. Joe in service doesn't even work there anymore and is still on the website. These guys are an absolute disaster. More

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