Jacob Kolasinski | Page 2

During this difficult period with delays and shortages due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicle due to the world’s manufacturing and shipping supply chain issues, obtaining automotive replacement parts a real challenge. Also, with motor vehicles becoming ever more dependent on computers, finding service technicians who are trained in not just the mechanical aspects of servicing vehicles, but also able to accurately perform the sophisticated computer diagnostics, can be another challenge. Thankfully, BMW of Springfield seems to be weathering this tough market and has assembled a top-notch competent service staff that is doing their best to keep our vehicles running in top condition. In late March 2022, once again, Jacob Kolasinski, Assistant Service Manager at BMW of Springfield, really came through to help me sort out a number of serious issues on my 2016 BMW X5M with 91,500 miles. Typical for many BMW’s with rear air suspension, the compressor was about to reach the end of its useful life and needed to be replaced, which is expensive. Thankfully, they had one in stock and installed it and ensured that there were no air leaks through the lines or air springs. Also, several months ago I was involved in an automobile accident out of state and had to have my vehicle repaired by a local body shop. Unfortunately, they did not catch all of the damage to the vehicle that required to be either repaired or replaced. Most concerning since it was a potential safety hazard, the body shop did not tighten the bolts connecting my new steering assembly to the chassis. Thankfully, the well-trained Service Technicians at BMW of Springfield noticed this, video-documented it for me to share with the body shop and replaced the original, corroded bolts with new ones, tightened to the proper torque, then performed a necessary all-wheel alignment, satisfactorily resolving all issues. While this work was not cheap, it needed to be done. I now have the peace of mind that my vehicle is back in excellent condition and safe. We all want to have our vehicles serviced by trained, competent and observant mechanics/technicians, collaborating with and managed by thoughtful, caring service managers/advisors. I am very thankful that this work was performed by the excellent staff at the Service Department of BMW of Springfield. Alex Bergo March 25, 2022 More

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BMW of Springfield Service Department has an great Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very Assistant Service Manager Jacob Kolasinski. He provides good customer service every service visit .When ever I bring my car in for service he is very pleasant. I’ve been an BMW customer for a long time. Keep up the good work.Very Happy Customer. H Jones More

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Amazing service from sales and service I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive I recently bought my second car from BMW of Springfield. They have always treated me amazingly. My first car was a base model so not all the expensive while my second car is a M car and the expensive has been the same throw out. They really know how to give red carpet treatment More

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Services Yea my car was towed there because it wouldn't start on the morning and there service welcome ...quick, friendly and keep you posted. like that place Yea my car was towed there because it wouldn't start on the morning and there service welcome ...quick, friendly and keep you posted. like that place BMW Springfield. More

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My experience was excellent, even when we went to finance. I trust Agata as she was the salesperson who leased me my last BMW. She is not only enormously helpful, but very patient as it took me at least two m I trust Agata as she was the salesperson who leased me my last BMW. She is not only enormously helpful, but very patient as it took me at least two months to decide on my choice of a lease vehicle. Her initial recommendation was in fact the vehicle I chose. I look forward to working with her on my next one. More

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OUTSTANDING!!! I have been with JMK BMW since 2001- I just purchased my 3rd BMW. Tino, Paul, Jacob, Will and Beatrice have flawlessly excelled at providing excellen I have been with JMK BMW since 2001- I just purchased my 3rd BMW. Tino, Paul, Jacob, Will and Beatrice have flawlessly excelled at providing excellence in service for 15 years+. They know BMW and always provide a loaner when my car is being maintained. Hands down they make JMK shine! More

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Awesome Service Center I have a 2004 BMW X5 and have always serviced it at BMW of Springfield, the level of service is far superior to any other service center.The friendly I have a 2004 BMW X5 and have always serviced it at BMW of Springfield, the level of service is far superior to any other service center.The friendly atmosphere and personal attention from Tino,Jacob and the young ladies up front make every visit a great one. More

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Amazing Team From Beginning to End Called to make an appointment April as she stated like the month Amazing informative helpful and followed up had to meet her she referred me to Jacob Called to make an appointment April as she stated like the month Amazing informative helpful and followed up had to meet her she referred me to Jacob they both are amazing got my car promised on time price was on point and the young lady at the desk Danilia dolli I can only pray I get these 3 EVERYTIME highly highly recommend More

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Excellant Service Experience Service is quick to obtain, the car is ready when promised, the care and the people terrific, the cost is as estimated, and I never need to return as Service is quick to obtain, the car is ready when promised, the care and the people terrific, the cost is as estimated, and I never need to return as there are no problems. More

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Great job Jacob always helps me out when I bring my car. Gives me the best advice and always take care of my vehicle. If your having problems with ur bmw go see Jacob always helps me out when I bring my car. Gives me the best advice and always take care of my vehicle. If your having problems with ur bmw go see him. Thank Jacob More

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