Jacob Staffiere

I arranged the purchase of a Corolla via their internet sales rep, Phil, who was great. We got the price firmed up and I put a deposit down. Jacob took over the sales process from there, and he was also gr sales rep, Phil, who was great. We got the price firmed up and I put a deposit down. Jacob took over the sales process from there, and he was also great. As soon as the car arrived on the lot he let us know, and he had it prepared for delivery same day. We went to finalize the deal and everything went well until the Finance manager stepped in. He tried to claw back a $500 rebate by blatantly lying about not being able to do both the rebate and financing offer -- he said we could only do one or the other. This was *after* we had already agreed to a deal, and *after* he ran my credit based on the agreed deal. And it was an obvious lie because in order to qualify for the rebate, you literally are required to finance through Toyota. Once I called this lie out, he became agitated and short. Then once he finally relented and brought out the paperwork to finalize the deal, he attempted to have me sign paperwork before showing me the purchase and sales agreement. When I declined to sign anything before seeing the purchase and sales to verify that the deal was actually what we had agreed to and that the numbers were correct (since he had burned any presumption of good faith at that point), he once again was agitated and short. What was a perfect sales process up until I met him turned into an unnecessarily contentious and distrustful affair. At the end of the day I ended up with a great deal, and Phil and Jacob were great. The finance manager, on the other hand, could use some sales training to bring him out of the 1980s-style used car sales bullying and lying tactics and into the 21st century. Would have been 5 stars if not for him. Separately, we own another Toyota and have serviced it with this dealership for a couple of years now and have been satisfied with the service. So ultimately since I have to choose Recommend/Don't Recommend, I'd say I recommend the dealership generally, but be wary of their finance manager attempting to alter a deal and/or straight up lying to you about pricing/interest rates if you purchase here. More

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First her name is Joan A Butler, it was the quickest buying experience we have had buying experience we have had More

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