Jaime Lanfranconi

On Friday 11/21, I arrived at 1:00 PM for an appointment to change the oil and swap my all season radials for my snow tires. The guy who checked me in told me it would take around 3 hours, so I waited in yo to change the oil and swap my all season radials for my snow tires. The guy who checked me in told me it would take around 3 hours, so I waited in your waiting area. Around an hour later the same guy came in and told me my front brakes needed replacing. And then he told me my rear brakes needed "cleaning out," and my emergency brake needed replacing too. And he told me some sort of oil additive would be a good idea. Finally he told me the entire job would cost me a little over $1500.00. Brakes are expensive I know, but most of that bill was labor, $1100.70. I got home around 4:45 PM, and it takes me right around 45 minutes to drive from my place to Nissan of Lebanon, so I was there right around 3 hours, or at most 3 and a half hours. According to my handy computer calculator, that's $367.00 (or $314.00 an hour adding the extra half hour). If I had been there 5 hours the hourly bill would have been $220.00 an hour. 6 hours would have made it $183.00 an hour. You know, I purchased my car from you folks 2 and a half years ago, and right now I'm feeling like you guys ripped me off. I hope I'm wrong. As I mentioned to the guy who checked me in, I'm retired and living on a fixed income. I don't need an extra gigantic car repair bill. So how much do your mechanics charge for their work? More

by stephen.j.dulli Verified Customer Verified Customer

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The last service appointment took 4 hours. It is too long and never informed about it. It is too long and never informed about it. More

by MD Verified Customer Verified Customer

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staff was helpful and the work was completed in a timely manner. strongly recommend for anyone with a Nissan. manner. strongly recommend for anyone with a Nissan. More

by john.engelman.68 Verified Customer Verified Customer

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Excellent, very very good. I recommend it to everybody Excellent, very very good. I recommend it to everybody I recommend it to everybody Excellent, very very good. I recommend it to everybody More

by anitambaptista Verified Customer Verified Customer

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You guys are always so responsive and professional! !! thank you. Really nothing more to say. Very happy. !! thank you. Really nothing more to say. Very happy. More

by ALLISON32 Verified Customer Verified Customer

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I was shown 2 cars to test drive - both models that I could then buy (I hate being forced to drive the loaner). The sales team matched the price I was looking to achieve, and then the sales process was s could then buy (I hate being forced to drive the loaner). The sales team matched the price I was looking to achieve, and then the sales process was smooth. The car was prepped well and handed to me with a full tank of gas. I will definitely be going back in future. More

by sjpidgeon Verified Customer Verified Customer

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It was easy to schedule, they set expectations well and provided great service! Highly recommend provided great service! Highly recommend More

by Amy Verified Customer Verified Customer

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Very friendly fast and courteous. Highly recommend this dealership Had a warranty repair completed. Thanks again Highly recommend this dealership Had a warranty repair completed. Thanks again More

by maverysales2021 Verified Customer Verified Customer

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Staff was helpful and the service was fast. They made sure I left with everything I needed. They made sure I left with everything I needed. More

by duskdoggy Verified Customer Verified Customer

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They did a great job. Great service and pleasant staff. They even washed my car, something I didn’t expect. Thank you for your service Great service and pleasant staff. They even washed my car, something I didn’t expect. Thank you for your service More

by janetleliethcox Verified Customer Verified Customer

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