"Customer Service Means Nothing Anymore."
I've had the pleasure of owning 5 Rolls-Royce vehicles in my life time. About a year ago, I went into Indigo Rolls-Royce to purchase/lease my next vehicle. I heard good things about them and after having a negative experience at a local dealer, I decided to give them a try. I started working with Jason and Kyle. In the beginning, things were great. I communicated my need to replace a wrecked Bentayga and was up in the air about deciding on a Wraith or Ghost. I'm assuming I took too long as the communication with them stopped. My emails went unanswered and my calls weren't returned. Due to unforeseen events, I decided to put the car search on hold. I popped in today after seeing a car in their inventory that I had searched for over the past couple of months. I was greeted my Jaime, who i'd met before. Instantly I could feel I was wasting her time. Another couple popped in at the same time and the greeting was much more welcoming and warm. They chatted it up for about 20 minutes. I casually left. I encountered Kyle and Jason outside who put the cherry on top in making me feel unwanted. No eye contact, One word responses. You could tell they were forcing themselves to interact with me. No problem however. I'll take my business elsewhere. It's a shame that a car so beautiful and a company who prides themselves on the customer experience is so dismissive.