"Sales service is not good. Totally forgot the extended..."
Sales service is not good. Totally forgot the extended warranty and wheel/tire warranty they sold me. The only thing they remembered was collect the money. Service is no good neither. Send the car in and they never fix the problem. This is my second Bentley with this dealership and for sure the last one. I have a house in Rancho Mirage I want to support local business but the experience is no good
"Smoothest car buying experience ever. One of the best car..."
- Vinny Nazerian
Smoothest car buying experience ever. One of the best car dealerships all around.
"A Long and Happy Relationship "
I have been dealing with Desert European for over 30 years, always with Jaime and Austin, mostly as a team. They are consummate professionals selling world class products. A “motorcar car” buyer could ask for nothing more.
"Customer Service Means Nothing Anymore."
I've had the pleasure of owning 5 Rolls-Royce vehicles in my life time. About a year ago, I went into Indigo Rolls-Royce to purchase/lease my next vehicle. I heard good things about them and after having a negative experience at a local dealer, I decided to give them a try. I started working with Jason and Kyle. In the beginning, things were great. I communicated my need to replace a wrecked Bentayga and was up in the air about deciding on a Wraith or Ghost. I'm assuming I took too long as the communication with them stopped. My emails went unanswered and my calls weren't returned. Due to unforeseen events, I decided to put the car search on hold. I popped in today after seeing a car in their inventory that I had searched for over the past couple of months. I was greeted my Jaime, who i'd met before. Instantly I could feel I was wasting her time. Another couple popped in at the same time and the greeting was much more welcoming and warm. They chatted it up for about 20 minutes. I casually left. I encountered Kyle and Jason outside who put the cherry on top in making me feel unwanted. No eye contact, One word responses. You could tell they were forcing themselves to interact with me. No problem however. I'll take my business elsewhere. It's a shame that a car so beautiful and a company who prides themselves on the customer experience is so dismissive.