Jaime Perez | Page 3

I recently purchased a 2018 Chevy Suburban from Toyota McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly fel McDonald, and the experience was fantastic! The team was super helpful, knowledgeable, and made the whole process smooth and stress-free. I truly felt supported from start to finish. I would highly recommend them to anyone looking for a great vehicle and excellent customer service! More

by ellisjamesfosters Verified Customer Verified Customer

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Very easy to work with. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. Brenton was very helpful answering all our questions about our 2025 Grand Highlander Hybrid. More

by rocky24 Verified Customer Verified Customer

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Jaime was great. Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 Got us into a payment we could live with. Our saleman was slow, input our credit info incorrectly which caused a delay. It should not take over 5 hours. Also noted alcohol on our salemans breath as he leaned in to ask me to give him a favorable review. More

by FBEN39 Verified Customer Verified Customer

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The staff at McDonald Toyota treat you well. They are customer service driven. Thanks for helping us add another Toyota to our family. They are customer service driven. Thanks for helping us add another Toyota to our family. More

by Susan Clough Verified Customer Verified Customer

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We worked with Andi Mooney to get the make, model and color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area color Highlander Hybrid that we wanted. She was willing to work with us to find "our" Highlander when the Toyota dealerships in the Albuquerque area were not. She located "our" Highlander at another dealership and arranged a trade to have it delivered to McDonald Automotive when it was built. She kept us apprised of its status and pending arrival date. She facilitated our delivery and set up several functions, especially Bluetooth service, that we would have otherwise struggled with.. It was a pleasure working with such a professional and customer oriented person. Following our great relationship working with Andi, we were passed off to Finance, Jaime Perez. As we went through all the papers necessary for our cash purchase of out Highlander, we repeatedly mentioned that we would need to take with us the documents we would need to title/register the vehicle in New Mexico. He assured us that they would be provided. When we finished, he handed us a large envelope and told us that all the documents we needed were in it. We took the envelope to the NM DMN [Department of Motor Vehicles] to title/register the Highlander. The DMV person told us that we could not title/register it because we did not have either a title or MCO [Manufacturer's Certificate of Ownership]. One or the other was required to title/register the vehicle in NM. He told us to call the dealer and see what they could do. We call Jaime and explained the situation to him. He did not appear to know what a MCO was or how to proceed. He transferred the call to the Title Clerk, Pam, who knew what an MCO was and said that she could provide one. Pam spoke with the DMV staffer and got things squared away. She told us that she would pull the purchase papers and prepare the document , to include an MCO, and overnight it to us. She called the next day to say that she had not received the purchase papers yet from Finance so was not able to prepare the documents, but that she would probably receive the purchase papers in a couple of days and would generate the needed documents and mail them to us then. Do not know why it takes over a week to get the papers from Finance, Jaime, to Pam particularly when it was a cash sale. We were charged $800 for services which McDonald Toyota of Fort Morgan was to perform to facilitate our purchase. One of the services was to provide our title/registration in an efficient and timely manner. We have NOT received this paid for service. More

by currierh2o Verified Customer Verified Customer

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I really enjoyed our salesman. Why do I have to have 15 words? That's just silly Why do I have to have 15 words? That's just silly More

by Philcaroldailey Verified Customer Verified Customer

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Andi our sales lady was awesome. Found us exactly what we wanted and communication was above and beyond Found us exactly what we wanted and communication was above and beyond More

by pippin2009 Verified Customer Verified Customer

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We enjoyed working with the people at McDonald Toyota Fort Morgan in Fort Morgan, Colorado. Fort Morgan in Fort Morgan, Colorado. More

by matthewslm Verified Customer Verified Customer

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I liked the vehicle but I was going through medical issues and after heavy thought I thought maybe I jumped to quick to purchase. I called and asked if I could possibly change my mind on my purchase an issues and after heavy thought I thought maybe I jumped to quick to purchase. I called and asked if I could possibly change my mind on my purchase and was told basically no. I also am putting money into it to fix problems I wasn’t told about. So I will next time shop elsewhere More

by lfull63 Verified Customer Verified Customer

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Brenton and Jamie made this the easiest buying experience I’ve ever had. They also gave us a fantastic deal on our new vehicle and kept in touch with us throughout each step of the process. I’ve ever had. They also gave us a fantastic deal on our new vehicle and kept in touch with us throughout each step of the process. More

by willd Verified Customer Verified Customer

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