Jake Knight

Over the past 10ish years, I have purchased 8 vehicles from Boucher dealerships. Most have been at the Janesville location. This particular time was at the Franklin location and it has been by far the wor from Boucher dealerships. Most have been at the Janesville location. This particular time was at the Franklin location and it has been by far the worst experience. First the salesman. He wasn’t the most knowledgeable about the vehicle or the features it had or didn’t have, but that wasn’t a big deal. I knew what I wanted from the online description and already knew what it came with. Next the deal. Of course, Boucher Franklin when they try to sell you a car ask what payment you want to get to, not the salesman price you want. I understand the game and came in knowing what the max terms I would accept were. When the salesman came with the sales sheet the first time and he wasn’t $10 above that price point, I’m sure he thought he had me. I said no, the terms I gave you were the highest I would accept. He came back with a new offer, saying they could meet or beat those terms with the financing and my good credit. Of course he had me sign the deal sheet (not like it’s legally binding) and I even circled the price, indicating that was what I agreed to. When I’m going over the payment info with the finance guy, he shares the payment information and it’s about $5 per payment more than what I said I would pay. Is it a huge deal, to some no, but that is not what we had previously discussed as the framework of the deal. I wanted to get rout of there so I just signed. I’m sure this is what they wanted and why they promised me my price to begin with. It took them 1.5 hours after signing for the vehicle to have it ready for me to leave. I’ve never had to wait so long to take delivery of a vehicle. Finally, I traded in my vehicle on June 30. The finance company didn’t receive payment until July 22. During that time I was contacted by the finance company for my monthly payment which I paid to avoid derogatory marks on my credit. Also during this time I emailed and called the finance department where they assure me payment was sent. I called Hyundai finance and asked if they received payment, they said they did not. Finally Boucher sent another check to Hyundai finance, but for the wrong amount. They sent the new payoff amount (the amount minus the amount I paid after closing on my new vehicle) and now I am out nearly $500. I’ve had to make wayyy too many calls and emails to try to straighten out something that should have been taken care of on its own. How is it the customers responsibility the pay off on their vehicle they traded in gets completed? More

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Voucher VW of Franklin was a pleasure to do business with. They were very professional and I felt honest, never trying any manipulative tactics or questionable antics. They were upfront, straight for with. They were very professional and I felt honest, never trying any manipulative tactics or questionable antics. They were upfront, straight forward and genuine as well as easy to do business with. I would definitely purchase from them again. More

by RMBLINDAUER Verified Customer Verified Customer

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I had a great experience at this dealership, and with Michael Tillmann, as a first time VW owner. He was patient with us, explained in detail the vehicle and buying process and made sure I was all set up Michael Tillmann, as a first time VW owner. He was patient with us, explained in detail the vehicle and buying process and made sure I was all set up before we left the lot with our new SUV. This was the easiest and most hassle-free car buying experience I have ever had! I would absolutely buy from Boucher VW of Franklin again! More

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Excellent service from start to finish. Easy negotiations, easy finance department , easy transaction overall. Can definitely say this was probably the least complicated or frustrating tran Easy negotiations, easy finance department , easy transaction overall. Can definitely say this was probably the least complicated or frustrating transaction I've ever had in purchasing a car. Brayden was very knowledgeable about the Volkswagen product overall specifically the Arteon. He has a great passion for Volkswagens and that makes a big difference. Mike helped make the negotiations painless and was very up front and honest with me about pricing etc. It was a a great experience from start to finish. I'll be bringing my wife in soon to purchase an Atlas! I'd 100% recommend this dealership to anyone interested in Volkswagen products. More

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Great place to buy a car, amazing service and super fair trade in value! Fast and easy experience as well! I don't know why anyone would go anywhere else! Troy Fredrick is outstanding and thoughtful and kin trade in value! Fast and easy experience as well! I don't know why anyone would go anywhere else! Troy Fredrick is outstanding and thoughtful and kind and generous in every way. More

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Entire experience was positive, from salespeople (Kal) to finance. We love the vehicle, I would recommend your dealership. finance. We love the vehicle, I would recommend your dealership. More

by PATMCGIL Verified Customer Verified Customer

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If I could give this dealer NO stars, I would. UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Tr UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Troy Fredrick (Boucher's Used Car Manager) insulted me, called me names, and accused me of lying. All the while, Boucher VW and Troy Fredrick were lying to me and others. I have dozens of emails to prove they repeatedly lied, and that I was truthful. DO NOT DO BUSINESS WITH BOUCHER VW OR TROY FREDRICK. More

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Michael was great to work with. He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about m He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about my health several times. This is a caring salesman that I would recommend to work with. The sale was easy due to his knowledge and help. More

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Very fair and answered all my questions. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. More

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