Jake Martin
Jake Martin at Napleton Chevrolet St. Charles
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Jake Martin

Sales Manager

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

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4 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

2 yrs, 1 mo

not yet
rated

4 Reviews

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4 Reviews of Jake Martin

April 08, 2025

Dealership Rating
Employee Rating

The staff is friendly, and the experience they provide has always been pleasant. My most recent visit was for an oil change and I was surprised by how quickly the service was performed. I did have an app More

by alex.griff80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

Apr 09, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing your experience with us at Napleton Chevrolet St. Charles! We're delighted to hear that our team provided friendly and efficient service during your recent visit. We look forward to seeing you again in the future!

April 02, 2025

Dealership Rating
Employee Rating

Easy to deal with for the most part. Matched the discount another dealer offered me More

by scottg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Romo, Mitch Varga

Apr 03, 2025

Napleton Chevrolet St. Charles responded

Thank you for leaving Napleton Chevrolet St. Charles a five-star review! We are happy to hear that you got a great deal. Enjoy the ride!

February 21, 2025

Dealership Rating
Employee Rating

Very friendly explained everything about my vehicle. When I left something in my vehicle, they mailed it to me, which was very appreciated. I would go back and refer them to other people. More

by Winter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocky Sanchez, Juanita Soto

Feb 21, 2025

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided such helpful service and went the extra mile for you! Thank you for your kind words and referrals, we look forward to seeing you again in the future!

February 01, 2025

Dealership Rating
Employee Rating

I was baited into coming down to look at a 2014 Chevy Silverado High Country throughout the week of 1/27/2025. I drove 2 and 1/2 hours from north of Milwaukee WI. Was told by several people including Mik More

by Chevy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Jared Romo, Juanita Soto , Michael Rowe

Feb 03, 2025

Napleton Chevrolet St. Charles responded

We appreciate you taking the time to share your experience, and we’d like to clarify a few key points regarding your visit. First, we did provide an offer on your trade based on MMR (Manheim Market Report) values, which is the industry-standard system we use for appraising vehicles. Your trade is 13 years old, and that plays a major role in its valuation. Every deal we work starts with the same structured approach, including our available packages. We understand that our offer may not have met your expectations, but we’re always open to a conversation to find solutions that work for both parties. The suggestion that we would “bait” someone to look at a 2014 truck is simply not accurate. We take pride in providing a professional experience, and we stand by the quality of our inventory. If the vehicle was not the right fit for you, we respect that decision, but a productive discussion would have been more beneficial. Our goal is always to create positive experiences for our customers, and while we regret that we couldn’t come to an agreement in this case, we remain committed to fair and transparent business practices. If you have any further questions or would like to discuss this matter, we’d be happy to connect. Napleton Chevrolet St. Charles stcharlesfeedback@napleton.autos

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