Jakobe Myles | Page 2

The dealership has gone down hill! !!! I was told it would take 2-3 days to diagnose my vehicle and the courtesy/rental vehicle from my extended warranty does not start until after the !!! I was told it would take 2-3 days to diagnose my vehicle and the courtesy/rental vehicle from my extended warranty does not start until after the diagnostic is complete. Make this make sense. More

by SMAGEE10778 Verified Customer Verified Customer

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My experience was not a good one. You do not keep your customers in mind.I felt as if my time was wasted.Having paid the amount of money I did for regular service.Only to have to come You do not keep your customers in mind.I felt as if my time was wasted.Having paid the amount of money I did for regular service.Only to have to come back to the dealership less than twenty four hours because of 'another' concern More

by terrylceda.dunbar Verified Customer Verified Customer

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Everything was well I'am very well please with the service and the charge of service. service and the charge of service. More

by Latoyajoseph1 Verified Customer Verified Customer

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I had to stay on top the service adviser to get work completed, I had let him know I had extended warranty and was in the system after he tried to give me prices for repair as if I would have to pay out completed, I had let him know I had extended warranty and was in the system after he tried to give me prices for repair as if I would have to pay out of pocket. Even after that phone conversation parts were not ordered for another few days. Had to get dealership management involved to get things moving. Once vehicle was picked up the technician left oily hand prints all over the vehicle, zero pride in workmanship. Clearly just repair and move on to next job to stack up work hours! More

by Migues319 Verified Customer Verified Customer

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Mechanics didn't rotate my tires or fill my tires with air. My previous visit one of my lug nuts was not properly tightened and I had to return my vehicle due to my tire wobbling and I could have been ser air. My previous visit one of my lug nuts was not properly tightened and I had to return my vehicle due to my tire wobbling and I could have been seriously injured or caused a wreck. More

by doncook504 Verified Customer Verified Customer

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I made an appointment which was kept and only took an hour to complete the oil change and tire rotation. I was disappointed that my tire pressure was not checked and added. hour to complete the oil change and tire rotation. I was disappointed that my tire pressure was not checked and added. More

by buddyorsue Verified Customer Verified Customer

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They had me up and running in a timely manner They also explained what they were going to do as far as with the oil change explained what they were going to do as far as with the oil change More

by Fpereira1559 Verified Customer Verified Customer

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Jakobe communicated with me throughout the entire process. Jakobe communicated with me throughout the entire process. He explained everything to me before dropping my truck off. process. Jakobe communicated with me throughout the entire process. He explained everything to me before dropping my truck off. More

by omegajohnson68 Verified Customer Verified Customer

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Had a scheduled oil change on Monday 24th they did not add air to my tires or add washer fluid. I had to go back on Tuesday for them to do this as well as put on a new tire as I had a blowout that morning add air to my tires or add washer fluid. I had to go back on Tuesday for them to do this as well as put on a new tire as I had a blowout that morning on the I-10. Again, pulled off the lot and they did NOT add fluids or add air. I had to immediately turn around and for the 3rd time ask for this to be done. I was NOT happy More

by riggletts1968 Verified Customer Verified Customer

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I don't know The service center did not respond to my calls. Miss quoted me on a requested job. I always had to call my sales rep to find out what was going on with my vehicle. calls. Miss quoted me on a requested job. I always had to call my sales rep to find out what was going on with my vehicle. More

by Keithmjones45361769 Verified Customer Verified Customer

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