The shop did a good job,but my wife’s car was not done
right. Now the driver side door doesn’t lock or unlock with the key fob.
right. Now the driver side door doesn’t lock or unlock with the key fob.
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by atrevino1
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Alpine Nissan of Denver responded
atrevino1,
Thank you for the feedback. We're glad to hear the shop did a good job overall, but we’re very sorry to learn about the issue with your wife’s car. That’s definitely not the experience we want you to have. Please reach out to us so we can take a closer look and get that door lock issue resolved as quickly as possible. Your satisfaction and safety are very important to us.
I’ve been to Alpine Nissan multiple times, and every
visit has been excellent — largely because of Jalene Cordova in the service department. In all my years of dealing with customer service, Jalene trul
visit has been excellent — largely because of Jalene Cordova in the service department. In all my years of dealing with customer service, Jalene truly stands out as one of the very best I’ve ever encountered. Her professionalism, knowledge, and genuine care for her customers are unmatched. She recently helped me with an issue on my electric vehicle and made the entire experience effortless and stress-free. It’s rare to find someone so dedicated and consistent. If you’re looking for top-tier service, Jalene at Alpine Nissan is second to none.
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by sedin81
Service Price Transparency
Jun 26, 2025 -
Alpine Nissan of Denver responded
sedin81,
Thank you so much for sharing your kind words! We're thrilled to hear that every visit you've had has been excellent, and it's especially wonderful to know that Jalene continues to exceed your expectations. Her commitment to professionalism, knowledge, and genuine care is exactly what we strive for at Alpine Nissan. We’ll be sure to share your feedback with her — it will mean a lot. We truly appreciate your continued trust and look forward to serving you again!
The service was great.
Car runs great. Not sure we will be returning the prices are just too high. I've been going to this location for my Nissan for 6 years and am so sad
Car runs great. Not sure we will be returning the prices are just too high. I've been going to this location for my Nissan for 6 years and am so sad that it's gotten so expensive. The diagnosis fee went from being around $150 refundable if the work was completed. Now it's over $200 and non refundable even if the work is completed.
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by aesquibel15
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Alpine Nissan of Denver responded
aesquibel15,
Thank you for your honest feedback and for being a loyal customer over the past six years—we truly appreciate your continued trust in us. We're glad to hear your car is running great and that the service itself met your expectations.
We completely understand your concerns about pricing. As costs have risen industry-wide, we’ve had to make some difficult adjustments, including changes to our diagnostic fee policy. That said, your feedback is incredibly valuable, and we’ll make sure it’s shared with our management team for review.
We’d love the chance to continue earning your business, and we’re always happy to discuss service options or available promotions that might help make future visits more affordable.
Disappointed again.
Service rep was nice but it makes no sense why you can't rotate tires. My prior visit, the one before this visit, they said they were going to rota
Service rep was nice but it makes no sense why you can't rotate tires. My prior visit, the one before this visit, they said they were going to rotate tires and the rep told my wife they did and I know they didn't because we have one rim that is badly scratched and it never moved.
This time they told my wife from the looks of it the tires don't need to be rotated. I have never heard anything like this in my life. The manufacturer states, and I quote, " Rotate every 5,000 miles or 6 months." It does not say if the tires look bad ok or look like they need them. That defeats the purpose of being proactive and making sure the tires wear even.
Both visits I was willing to pay for a tire rotation and asked for one and both times they did NOT do it. What is going on with this dealership. Continue to get crappy service. My fault for going back to Alpine Nissan of Denver. That is it, no more. You lost my business, which sadly enough I don't think you/they care. I am part of a Nissan group and believe me I am spreading the word how bad this dealership is. I will never buy a car from them. Can't trust them.
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by pwoodford7
Verified Customer
Verified Customer
Jun 16, 2025 -
Alpine Nissan of Denver responded
pwoodford7,
Thank you for taking the time to share your experience—we sincerely regret to hear how disappointed and frustrated you are. We understand your concern, especially when you've specifically requested a service and feel it wasn’t delivered or communicated clearly.
Tire rotation is a basic and important part of vehicle maintenance, and we absolutely agree—it should be done consistently as recommended by the manufacturer, not based on visual assessment alone. We're especially sorry for the confusion about your scratched rim, which understandably led you to believe the rotation hadn't occurred. Your trust is important, and we recognize that situations like this can seriously damage it.
We also want to apologize for making you feel unheard and dismissed. That’s never the experience we want any customer to have, and we’re disappointed that we fell short. Your feedback has been shared with our service leadership team for review, and while we can't change your past visits, we do hope you'll allow us a chance to make this right.
If you’re open to it, we’d appreciate the opportunity to speak with you directly and dig into what happened to ensure accountability and improvement moving forward. Regardless, we truly thank you for bringing this to our attention.
The service was quick and Jaylene did a good job, however
they did not wash the car after the service
they did not wash the car after the service
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by sksidhom
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Alpine Nissan of Denver responded
sksidhom,
Thanks for your feedback! We're glad to hear Jalene did a great job and that the service was quick. We apologize for the missed car wash—this should have been taken care of, and we'll make sure it's addressed moving forward.
Shorter wait than I planned.
The young lady helping me was super nice.
Didn't see anyone else.
If you are looking to improve something, the TV needs to have a subscription to s
The young lady helping me was super nice.
Didn't see anyone else.
If you are looking to improve something, the TV needs to have a subscription to something, like a sports channel, or Netflix, something easy to get to I ended up watching a Tuna fishing show, the last thing I would have wanted.
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by nate.ahrens
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Alpine Nissan of Denver responded
nate.ahrens,
Thanks for your feedback! We're glad your wait was shorter than expected and that our team member took great care of you. We appreciate the suggestion about the TV—we’ll look into adding more viewing options to make the wait more enjoyable. Thanks again for sharing!
Jalene was very helpful and communicative, and got me my
vehicle back much quicker than I expected. I’ll be asking for her for any future service I need.
vehicle back much quicker than I expected. I’ll be asking for her for any future service I need.
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by Marisa B
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2025 -
Alpine Nissan of Denver responded
Marisa B,
Thank you for the great feedback! We're thrilled to hear Jalene took such good care of you and got your vehicle back to you quickly. We'll be sure to pass along your kind words—she'll be happy to know she'll be your go-to for future service!
Jalene is good and helpful but I ended waiting little
longer than I expected that day.
longer than I expected that day.
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by komata123
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Alpine Nissan of Denver responded
komata123,
Thank you for your feedback! We're glad to hear that Jalene was helpful—we'll be sure to pass that along to her. We apologize for the longer-than-expected wait and appreciate your patience. Your input helps us improve, and we hope to serve you even more efficiently next time.
All the services was great I was thinking that’s was for
sale department my apologies my mistake
sale department my apologies my mistake
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by Elidasandoval33
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Alpine Nissan of Denver responded
Elidasandoval33,
Thank you! We're so glad to hear that you had a great experience with our services. We appreciate your feedback and look forward to serving you again!
Jalene is very helpful and explains what needs to be
done. She does her best to get get the quickest available time.
done. She does her best to get get the quickest available time.
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by skmather
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2025 -
Alpine Nissan of Denver responded
skmather,
Thank you so much for being an Alpine customer and coming in to see our service team! We are thrilled to hear that Jalene was able to assist you and get you in and out quickly! We hope to see you again next time!
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